New Member
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1 Message
Error Trying to combine User IDs
Hi,
I just changed plans and the new one includes HBO. I am having issues logging in to HBO due to an extra Login ID tied to my ATT account. I have tried to combine them but and also getting an error trying to do this.
I can log in to My ATT without issue, this other ID was only used in the past under Watch ATT to login into HBO, but I have not had that access for a while. Now that I do and now that I cannot merge the IDs, I cannot log in to HBO.
Thank you.
Mike
ATTHelp
Community Support
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224.9K Messages
4 years ago
Hello, @mlwinans
Thanks for getting that detailed information. First please double check the information for your existing user id's with your AT&T services. While WATCH TV user id is often the same as your My AT&T information, it can be different. Let us know how long it's been since you changed plans, and what your current plan is. Thanks.
Charles O. Community Specialist
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ATTHelp
Community Support
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224.9K Messages
4 years ago
Hello, @mlwinans
Thanks for reaching out, when you are ready, get back to us with that information. We'll be glad to resume helping with your concern.
Charles O. Community Specialist
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