Do not fall for offshore sales tactics

Off shore sales will lie & manipulate about not being able to look up accounts but will pursue sales at all costs even if have your account info.  They will continue to tell you that they "can't but they will try" and tell you that they must verify your account just to transfer you to gain access to the account.

They will ruthlessly hound you and tell you that they have to make new account.  They will tell you that they are in the states and when asked what part they will avoid the question.  They act like they can't hear you and hang up but as soon as you say your account number, they amazingly can hear.  They try to strong arm you into opening accounts and when you think they are using the account number you gave them they have started a new account and now you have more than one. 

My favorite one is how they tried to lie to my coworker and say that he wasn't approved for an installment plan but somehow he paying full price for a device.  It also included the 95 tier plan which was due today and was oddly exactly the same price as the sales tax for said device.  Isn't a plan due on first bill not that day?  $75.24 was the sales tax on the 85 plan with auto pay and one account.  Look up.  Now he has 3 account numbers.  Please explain, because it seems that some shady practices are happening. 

Today we should be getting a link to fill in our information (social and identity) so yes is this the first time I've done that after 34 accounts.  Why doesn't fraud management actually investigate the odd numbers or at lease try to verify the accounts while I'm there because that would have fixed this.

I'm expecting a call on November 20th  because I'm obtaining all information and reporting them to credit bureaus.  I'm now a high risk soft and don't expect scores but it is now showing that I'm a high risk.  I'm getting denied for things I worked hard for. 

You wanted me to wait 30 days.  No.  My life is now more difficult because AT&T failed to protect me.  Every agent says right before running soft credit check.  I'm glad you record everything because I'm definitely not going to be the one in trouble. 

I have experienced the ignorance of your employees.  They are consistency breaking ethical business practices. That was helpful and now this may cost more than you can imagine.  I don't want to do this but honestly, I've reached out to all of the departments but it seems like all I see is that the good ones are at risk.  Some employees should be promoted because they actually tried and obtained info that management should have instead of pushing me to another department.  Please look at those employees and make sure that they get positions that may help improve you companies image because your management is a joke.  They do not use their positions to escalate the situation.  Instead they send you off and now I'm doing the work that they should have done by reaching out to management to obtain reasoning behind issues and move this along.  

I should have my phone now but now I'm out $1400 but that's OK because I'm going to win this no matter what.  Please help me help you in correcting your company's fraudulent activities.  I'm not trying to put the honest employees jobs at risk over ignorant employees and poor management in   handling this situation and failure of your fraud department doing their job.  I'm sure your employees ID number(s) are attached to any accounts they had a hand in and the online orders should show that AT&T is allowing these fraudulent accounts to be opened.