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New Member

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2 Messages

Wednesday, April 28th, 2021 6:57 PM

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pay more for their mistake. What they are doing is a crime. If i cancel service and go somewhere else I owe them more and have to pay at the next company. Who can actually help?

ACE - Expert

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64.7K Messages

3 years ago

You can escalate to corporate by filing an FCC or BBB complaint. 

New Member

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2 Messages

3 years ago

Thank you. I did that.

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