Create an ID/account without an account number
I recently moved back to AT&T from Verizon and have tried 3 times to either create a new account or combine accounts (I'm also an internet customer). Today is the 4th attempt. I have not received any correspondence from AT&T (email or mail) that would educate me as to what my account number is. Now, in the main Support, it says I can create a new ID using my PIN but I see no way to do that. Last week I spent over 1.5 hrs in chat support and was passed to four people (the last was just about the most useless "manager" I've ever encountered) and at the end, I was told to call (at that point, it was 30 minutes past support's closing time. To same I was angry would be an big understatement). Anyone know how to bypass "enter account number" using my PIN or something else?
It seems crazy to me, that it's been almost a month and I haven't even received a Welcome to AT&T email or mail. Seems like I've fallen into a crack and been overlooked. I bet they don't overlook me when my payment's late because I can't pay it!