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conard935's profile

New Member


3 Messages

Friday, March 18th, 2022 2:33 AM

Convenience fee added to the bill I just paid to Kris of the Philippines. Why?

I called and spoke with Kris in the Philippines asking about my wireless bill which I have not yet received. She took my checking account information and paid my bill of $89.82 due by March 28, 2022.  She gave me a confirmation number and we hung up. Then I receive an email citing that I had agreed to a $5.00 convenience fee. She never mentioned a convenience fee to me and I resent ATT tacking this onto the bill I was paying---paying early I might add as I have not even received my paper bill at this time. Please reverse this "convenience fee" charge.

Accepted Solution

Official Solution

ACE - Professor


2.8K Messages

2 years ago

You could have used the bill pay service through your bank at no charge. Also you could have used the interactive voice service to make a payment without a convenience fee. Link below on convenience fee.

Former Employee


32.9K Messages

2 years ago

No one here can reverse anything. It’s a valid charge whether you were informed or not. 

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