Cellphone and customer service
At&t is bullcrap. I've been having trouble with my barely year old phone Samsung Galaxy S22 Ultra. My phone decides its not going to have any cell service so I call into customer service. I get transfered 3 times all for someone to tell me that they'll call me back in 24-48hrs....on a phone that can't receive or make phone calls. So, I decided to go to the at&t store. They were great, they helped me and I got a new SIM card...my phone started working immediately after. Not even a month goes by and my phone does the same thing...I go to the store again and they can't do anything because there is a "fraud" alert on my account. My husband calls in to get thr alert taken off...we are told is was good to go...but at the store we are told it's still on there. Then we proceed to get the runaround for over an hour. Customer service and the fraud department gave us and the AT&T salesman the runaround and refused to resolve the situation. I got my phone to work again but here we are, not even a week later and my phone is broke again and says I'm not on a registered network but in order to get a new phone they want me to pay 275$ for a replacement even tho I'm not the one who broke the phone, it's at&t's system and no one at the company will help us. And a little added note...my husband literally works for AT&T.