cancel family plan (abroad)

An authorized user will have to call and request the entire account be disconnected effective whenever no one needs those numbers anymore. There's no other way to disconnect service.

Is this a prepaid or a post paid plan?

Postpaid plans you have to call to cancel service and it has to be the account owner

+1.314.925.6925

Prepaid service is different and it is self-managed You're supposed to log into your individual account and turn off auto pay. You'll get a couple of refill reminders.  But you do not have to refill prepaid service there is no penalty. Prepaid service will cancel on its own after 60 days and at least two reminders.  

If you aren't sure whether it's prepaid or postpaid please tell us a little bit more about the plan ?

It’s unlimited talk and text and we paid around 200$ each month/50$ per person depending on how much data we use something like this.

Well that's definitely postpaid. You'll have to call. You'll have to identify yourself with your PIN code and possible social security number.

Just an FYI temporary customers should really sign up for prepaid not postpaid. Group plans for prepaid users are much cheaper.  And very simple to cancel by simply turning the off switch on the refill option in the online account

Would it be possible to contact from abroad, I just search for the international department number or I have to inform my friend who still staying in us

Hello @forsor, thank you for contacting AT&T Community Forums. We're here for you, we completely understand your situation.

We can definitely provide you with some more information about how to remove a wireless line from your account or cancel service. You can check out the following article at the link provided to learn more about how to Cancel wireless service or remove a line. 

Hope this helps!

Thank you for reaching out to our AT&T Community.

-Sia, AT&T Community Specialist.

And what should I do if I already turn off the e sim

And I also couldn't get into my art account, it says access denied

Hello @forsor, thank you for your reply.  

Since you're already residing in abroad, you will not be able to access your account. Hence, we would request you to ask your friend to do the needful.

Learn more about how to Cancel wireless service or remove a line. 

We hope this helps, and thanks for reaching out to us!

Thank you for reaching out to our AT&T Community.

-Sia, AT&T Community Specialist.

Try using a U.S. based VPN to access your account.