Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more

New Member


1 Message

Mon, Apr 6, 2020 8:02 PM

Billing\payment issue

I have the $75 unlimited plan and I have auto pay on and just putt $55 on my account and I now have $55 on my account and owed a balance of $55. So when I put the $55 on my account it won't let me pay my phone bill with it and I need help fixing this issue asap

ACE - Sage


98.6K Messages

2 y前

You should have let the auto-pay go through on its own. When you manually pay you do not get the auto-pay discount. You will have to add another $20

ACE - Expert


58.8K Messages

@lizdance40 That is not supposed to be happpening. Autopay is supposed to use account balance first. As long as autopay processes, the autopay discount should still get applied. If that is no longer true, something is wrong.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.