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SHAKA07151978's profile

1 Message

Friday, September 15th, 2023 3:18 PM

Authorized Retail User

Can the Authorized Retail User add and remove lines in an AT&T Store?

Accepted Solution

Official Solution

ACE - Sage


113.2K Messages

3 months ago

Phone lines cannot be removed in store at all. By anyone.

If anyone needs to cancel a phone line you must call AT&T.

Authorized users can make purchases, change plans, add new lines. 

Primary and secondary users and Authorized users can cancel service on tablets or watches and dedicated hotspot devices only.  

ACE - Expert


22.5K Messages

3 months ago

@SHAKA07151978  If you want to do business in a store, you might be better off looking around for an AT&T Corporates Store instead of an Authorized AT&T Retail Store. You likely to have less problems, or no problems at all with a Corp Store.

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