AT&T website says Unlimited 55+ has 40GB Hotspot, but AT&T employees say no hotspot & try to get me to sign for a more expensive plan
Go to AT&T Facebook ad for Unlimited 55+ (there are 2 ads; it doesn't matter which you choose). Click on Learn More. It takes you to ATT.COM Wireless Plan Discount for Seniors - AT&T. Click on See details. Scroll down to MOBILE HOTSPOT and read "Includes up to 40GB per line per month." AT&T Social Media Specialist JuanR says, "the system is not allowing me to access it" when I sent him the link (link works fine in 2 computers I tried it in before sending it to him). I got the impression he didn't believe me. He tried to sell me a more expensive plan.
Go to local AT&T store...2 employees don't believe me and try to sell a more expensive plan. They would not go to the website to see what I'm seeing. Go back to same store another day to 2 different employees, this time taking an iPad with me and logging onto the store's WiFi. Show employee and supervisor/manager exactly what I'm seeing by taking them through the ad and clicking on details. They agree I am saying what I'm seeing, but say words to the effect of we can't do anything about what AT&T puts out. Again, offer me more expensive plans instead.
Here's a link to click on See details from: https://www.att.com/plans/unlimited-data-plans/55-plus-senior-discount/ Note: on one page it's called Unlimited 55+ and on another page it's called Unlimited Elite. Searching for Unlimited Elite I could find no reference to Unlimited Elite with a 40GB hotspot other than with the Unlimited 55+. Apparently AT&T has used the words "Unlimited Elite" for a variety of plans over the years, repeating those words but changing the details such as amount of hotspot data. Hotspot is important to me due to my DSL routinely going down and it taking 3-10 days for it to be repaired by connecting another line from the AT&T switching/routing station to my house...desktop computer is used for medical care and a tiny phone screen is not great for filling out forms for communicating. Hotspot allows the use of desktop computer when DSL line is down. It would also be nice if AT&T would not charge for when the home phone and DSL line are down...would make for a lower phone bill, but that's another battle for another day.
Is AT&T doing the old Bait and Switch on seniors trying to enroll in the Unlimited 55+ in the state of Florida? Or what's going on with the conflicting info they are putting out?