AT&T website says Unlimited 55+ has 40GB Hotspot, but AT&T employees say no hotspot & try to get me to sign for a more expensive plan

Here's my observation.  THIS PAGE does reference hotspot included:

MOBILE HOTSPOT: Requires compatible device. Includes up to 40GB per line per month. After 40GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle except Connected Cars (in-car Wi-Fi/vehicle wi-fi hotspots). After this, mobile hotspot data usage will be impacted and not fully functional.

But on THIS PAGE the only mention of a hotspot (that I can find) is in the details:

5G service: Requires a compatible 5G device. 5G service is not available everywhere. See att.com/5Gforyou for details. Video streaming: Plan is not eligible for Stream Saver®. For content we can identify as video, wireless streaming speed will be slowed to standard-definition quality. Video speed is capped at standard definition, regardless of the network the device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and may be affected by a variety of other factors. Tethering or mobile hotspot use are prohibited. 

Unlimited Elite was discontinued several months ago and replaced by Unlimited Premium. That’s why you can’t find any information on elite. I have no idea if the senior plan is still available to Florida residents or not but ATT has been known to lag in updating their website. 

I don't see anywhere on that page where it says the 55+ plan includes hotspot. The small print "details" say the AT& T Unlimited Elite Plan includes 40GB hotspot, but that's not the 55+ plan. 

Why the small print for an old discontinued plan is attached to that offer is strange, but I think it confirms what the store told you. 

Thank you for seeing what I was reading.  My point about the use of the words "Unlimited Elite" is that AT&T appears to be using those 2 words to describe details of different plan names over the years, simply reusing those 2 words, but changing the details contained within instead of using a completely new plan or detail name or either listing an "as of date".  I was just assuming that AT&T was reusing those 2 words in now describing the details of Unlimited 55+.  For example, in 2021 "Unlimited Elite" was used in describing details of the AT&T Signature Program.  Prior to that it referred to 2 other plans with differing details, not the Signature Program.  I stopped searching at that point for its usage by AT&T.  

I've tried for weeks to get them to put out correct info with nothing but frustration.  

The Signature Program isn't even a plan; it's a discount for certain customers. There was an ad that Signature Program customers could get Unlimited Elite for the price of Unlimited Extra. 

Unlimited Elite was the name of a particular plan (perhaps multiple plans, but that's not important). It was not a name used for the Signature Program nor for the 55+ plan. Having details for the Unlimited Elite plan connected to the 55+ plan is a ridiculous error. 

I too am dealing with this nightmare. It is not the only one I have dealt with. I was a customer previously from 2009 to 2019 and they illegally merged my then U-verse account with my AT&T cellular and it took three months to quote and merge them even though they did illegally and admitted that they had notes that customer declined the offer. They also refused to honor a I would get one free offer at that time as well and my daughter was on my plan. As a result I went off of them into Verizon in 2019. Unfortunately I had to use Wi-Fi because I live in an older apartment building. So I spent over eight hours speaking to four AT&T virtual sales reps who are quoted me the 55+ Florida senior citizen plan with unlimited, high-speed, talk text and data and a hotspot would be $50 after auto pay and paperless billing. However, of course the next day they pull the Al bait and switch and say they don’t know this plan they don’t have this plan. This plan is not available. They are basically calling their own sales people liars. They do not want to honor any obligation. I have been dealing with this and also the fact that they stole and illegally took out over 200 and something dollars when I was about to return an iPad which I would’ve never purchased in 2021 when I first went on the plan had I known that they would have the audacity to turn around and say that four of their sales representatives I spent eight hours speaking to All, telling me the same thing about this plant were giving me “ miss information“ favorite, favorite, others they want to pass the buck. It’s the bait and switch.
when I was going to return the iPad the following day, when within the time frame, I had to do so, and I had already told them I was going to have never set up paperless, billing or auto pay, because they refuse to honor the plan they have sold me and the price, etc., they sent me a text which I received after they closed, that they were thanking me for taking 200 and something dollars out of my credit card wish I had used as a down payment for the iPad! Since I just did not see the text until it was already too late to speak to someone at AT&T, and no one would answer my chats when I was telling them what had happened, I had to literally stay up all night, and finally speak to an AT&T tech-support person at 8 AM who looked at the account and said that he saw this happening all the time and it was illegal, and I thankfully refunded my money because I had to go that day and use the 200 and something dollars as a co-pay to swallow a capsule to look into my small intestine. I was suffering so much at the time, and I am still going through major health issues. As a result of me, saying, having to stay up all night to try to get my money back, they took it legally, because I had never set up auto pay or paperless billing, and had it fully intended and informed them of that the day of this happening , returning the iPad and canceling my service, and returning back to Verizon, however, because of me having to stay up all night because they illegally took this money out of the credit card that I put down for the iPad, I had to go with no sleep, and almost died to try to swallow this pill which I did, and pay the 200 and something dollars as a co-pay because my insurance would not cover this. I was at the time getting biopsies multiple multiple testing because I had lost over 40 something pounds. I am still in very bad health, and on disability I am a widow on a fixed income with Social Security.  I would’ve never purchased the iPad if I had known that they were going to try to do the same thing and I still have an email that I requested from the person who I eventually purchased this plan from in 2021 stating the plan would be $50. I have reported this to FCC multiple times and I have other issues that I need to report but they won’t even close this case because they can’t do it. They know they’re lying. They know that what they’ve done is illegal.  I am seeking legal counsel. I am refusing to pay my bill until they actually do something about this because it’s been going on with this SCC Complaint since May 4 of 2023. I have spent so many hours and months and basically years of my life arguing with AT&T and my health has never been the same and never will be because of them.  This is an assault on any type of professionalism whatsoever, and it is illegal practice. I can’t even get into everything they did to me when I was with them before, and the only reason that I tried to switch over to them and spent all of those hours, basically trying to make sure they were not lying to me again, as I stayed it was because I did not wanna go on Wi-Fi. And I was told I would have a hotspot. I insisted that I had to have one. I didn’t find out until February of this year 2023 that I never did have a hotspot. So I was paying 10 or $15 more for all of this time when I should’ve been paying 50 and I never had a hotspot which I thought I did and which they sold me. AT&T must be held accountable for their unscrupulous, illegal, and deplorable business practices. If it’s the last thing I do, I will make sure that they are held accountable for what they have done to my health and continue to do.

I didn't read that entire block of text. You started to lose me when you claimed it was "illegal" for AT&T to combine your accounts without your consent.

AT&T does have a 55+ plus plan for Florida residents. It can only be purchased in store.