ATT told me my phone was not locked so I moved service, but turns out it is locked and now I am stuck
I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan.
I wanted to pay in full, but the ATT rep said I had to finance at least a dollar a month. I said I do not want a contract. He said I could switch at any time. I took his word for it.
ATT could not figure out how to give me access to HBO Now through my account with ATT. I called in and tech support tried 3 times to get me to be able to log in. It never worked.
I asked to go back to my other plan, and to not be charged for HBO Now plan, since they could not deliver it to me. They charged me for it anyway.
I decided to move on from ATT. I called in to make sure my phone was not locked, and was told it was not. That turned out to not be true.
I paid the 29 dollars for the financing of 1 dollar a month, which I still do not understand. I owe no money, no termination fees, no unpaid bill, but am told by the auto submit that I have to wait 6 months to unlock my phone.
Even ATT's own web site says 60 days, not 6 months.
Please understand that I was told directly by ATT staff that they see no issue with my phone ability to move services. I would not have done it otherwise.
What are my options to unlock my phone?