Today I went into AT&T store to check on my plan since I received an email saying my plan was no longer being offered. So, I asked what my new charges be switching to their premium plan. He wouldn’t be able to see my charges if I didn’t provide him my driver’s license. Why? Never had to do this any place before. I provided reluctantly. He said my bill would be around $66 with my discounts plus my phone which I still had 3 payments left. I said okay let’s process it. He told me to open my up account and process on my phone because it would be faster. Which I did. Then I said why does it say my bill will be $98. He said that’s not your final bill because they need to apply your discounts. I asked for this in writing which he said he could provide.I will be waiting to see my bill. Now if I traded my phone in on a new phone I’d receive $700 credit on the new $800 phone. I was going to pay off the3 payments left on the phone I traded in and would get a new phonei13 for $100. But, I couldn’t pay it off. I had to finance $100 for 36 months which came to $2 and change. Granted no interest but another way to lock you into a contract even tho the say up front no contracts. Why do they make it difficult for the customer and the poor representative trying to get customers to stay with AT&T. What a way to run a busy. I feel bad for the kid having to work there with little to no authority to provide customer satisfaction.