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willy1094's profile

New Member

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4 Messages

Thursday, February 17th, 2022 10:28 PM

ATT refusing to honor first responder discount

My wife and I are both eligible for the first responder (multi-line) discount per ATT's documentation.  We opted to put the account in her name as she had her proof of eligibility with her at the time the sales person approached us.  My wife is a 911 Dispatcher.  She has now spent SEVERAL hours submitting, resubmitting and gone in person to an ATT store to try to get this resolved.  She has submitted her "badge", she is issued a plastic name card with her picture, name and the agency clearly listed, although they abbreviate Public Safety Communications Center as "P.S.C.C." or what I would think is obvious reason.  She has sent a pay stub showing she is paid by the Fiscal Court.  The associate at the store submitted pictures of his ID card next to her work ID  with a note explaining that PSCC is abbreviated as noted above.  This is not even counting the sales person confirming her eligibility BEFORE we even signed up.  It has be 20 days of this and NO ONE has been able to step up and say enough. 

Now she is being told to have a letter written on a letterhead stating that she is an employee.  At this point, I doubt that is going to be accepted.  I can easily create a letterhead, says I'm so and so and she is whatever.  This is beyond horrible customer service.  This is my last ditch effort for someone to correct the problem.  I am at the point I want to just drop ATT and go back to my old provider despite the fact the being talked into moving to ATT has probably ruined any chance of getting my old loyalty rate back.  I'd rather pay more to a company that will actually fix an issue than make you run in circle until, I believe, you just give up. 

Constructive

Employee

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30.4K Messages

6 months ago

@Achieversgroup read the thousands of complaints on here about sams club, rarely does anything go right with sams and at&t is left to clean up the mess after customers being lied to or misinformed perfect circle who sells at&t products in sams are notoriously known for  promising something that at&t will not honor 

@skeeterintexas my wife is a 911 dispatcher for the state hospital and isnt eligible for first net 

New Member

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3 Messages

4 months ago

I am wondering how I get recognition for being a first responder. I do not fall in any category that ATT has deemed. I am a cardiovascular X-ray tech. I work for a hospital cardiac Catherization lab and take emergency call. I have 30 mins to get to the hospital when the hospital calls be in. I have to be on hurricane call and holidays .
 I assist the MD with placements of stents, pacemaker, ballon’s , thrombectomy or any life supports of what is needed dealing with the heart or limbs. I work along side with nurses. But I am not recognized.I was wondering what everyone thinks.  

ACE - Sage

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104.2K Messages

4 months ago

@Richards1d

Based on your description of your job, you are not a first responder.  I was married to a doctor, being on call does not make you a first responder.   

You might qualify  for a regular AT&T account and get 25% off if your employment qualifies as nurse or physician assistant.   If that is what your employer categorizes you... 

(scroll right) 

https://www.att.com/verification/signaturehub

New Member

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3 Messages

4 months ago

I am in fact trained in emergency services. 
I appreciate your response. But people know very little of what everyone does in the hospital. I know there are sooo many people that make up a trauma center including me, that are not RN and MD’s. My problem also comes when ATT STORE TOLD ME I WOULD GET THE DISCOUNT AND ANOTHER TOLD ME I WOULD NOT. 
I was also told that and IT personal at a hospital is also eligible for the first responder discount. I hav been an ATT customer since the 1990’s and do not wan to leave. 
 I am 
FIRST RESPONDER:
noun
NORTH AMERICAN
  1. someone designated or trained to respond to an emergency.
Constructive

Employee

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30.4K Messages

4 months ago

bottom line your job description is not deemed a first responder 

MicCheck

ACE - Expert

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12.7K Messages

4 months ago

I'm not sure where you got that definition from,, but it's irrelevant. AT&T has created its own definition so it's more black and white: 

  • Employees and volunteers of Primary first responder entities – both public sector (e.g., government) and private (non-government); and
  • State and local primary first responders (law enforcement, fire, EMS, Emergency Management Agencies, and Public Safety Answering Points (PSAP).

For the purposes of discounts, AT&T has also defined Nurses and Physicians as

  • Physicians (MD, OD), State Licensed/Certified Nurses (example: RN, LVN, LPN, ARPN, ARPN/Nurse Practitioner, CNS, CNM, CAN) and Physician Assistants (PA-C).

It stinks someone told you otherwise, but they were incorrect. An IT person at a hospital would also not qualify, unless they fit into one of the categories above.

(edited)

New Member

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3 Messages

4 months ago

I got the definition form the dictionary. Because I was curious what it entitled. yes , I understand that Att has their own guidelines. I get it. But it stinks that someone with an RN degree or WHATEVER  falls in the ATT definition-  can be a “first responder “ according to Att , regardless if they even take care of patients ( which are plenty of btw) . I know I speak for a lot of people when I say- we work hard in emergencies. And we also train hard for life or death emergencies. 

Plus again , one ATT  store TOLD me I am eligible and IF I would have changed my plan. I would of been stuck with a more expensive plan with no discount. Everyone needs to be on the same page. 

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