AT&T Marketing SPAM EMails Can't Be Unsubscribed

4 EMails so far:

"{Sanitized}, you've earned a Wireless Customer Reward"

"{Sanitized}, how we're celebrating National Concert Day"

"After reviewing your account, we've determined..." "That you're officially eligible for a reward. Call 877.532.9344 now."

"Important AT&T Wireless account notice" "Get a $200 Reward Card when you call 877.833.5506 to add DIRECTV."

 

4 Online chats to resolve the issue:

"dg7929 : {Sanitized}, I will unsubscribe your email address from marketing and spam emails."

"dg7929 : It should be within 24 hours effect"

"Joel : My manager will override this one and will set that you will not get any SPAM message again."

"Joel : I mean. for your reference I can able to send you the confirmation that you will not going to get any SPAM messages from ATT."

"Justin-Supervisor : I do saw that the notification over the mail was discontinued and I made the corrections so that you won't be getting anymore spam email on your email."

"Angelie : {Sanitized}, can you please clarify what kind of spam are we dealing to ensure we are on the same page?"

******"Rosendo - Supervisor : I can guarantee you that we did not send any email or texts." I called this person either a liar or ignorant. Made me so mad. Somehow saying a person is wrong is disrespectful. I have absolute proof with the emails (the headers make it abundantly clear), while their claim is simply a data field.

"Rosendo - Supervisor : Case ID: {Sanitized}. I can DM it"

"Rosendo - Supervisor : Resolution date is May 5."

2 weeks later, and no word:

***"Richie-Supervisor : I am seeing that the status of the case is under "Resolving" but what I can do on my end is I can go ahead and remove the email from Marketing list directly."

"Richie-Supervisor : Yes {Sanitized}, I checked here on my end and it says that you email is still on the list. The previous representative saw your mailing account only, and not the email."

"Richie-Supervisor : If you do not agree with what I am seeing here on my end, I can understand that, since you have been provided incorrect information by the previous representative."
"Richie-Supervisor : What I mean is that the previous representative saw that your mailing address is not on the marketing list {and not your email}"

"Richie-Supervisor : But I have successfully removed the email from the said status."

"Richie-Supervisor : 'Do no solicit' >> select email tab >> confirm email is under 'Do not solicit status'"

 

Note how each case, they claim to have fixed the problem, but later chats showed they had not.

I've had enough. I gave AT&T multiple chances to fix the problem and nothing is fixed.

I also warned that I would notify the FTC and submit the spams to blacklists. I have notified the FTC earlier today and about to submit the spams to spamcop.

For every subsequent marketing emails that come in, I will also submit to the FTC and spamcop. Maybe having your domain blacklisted or fined will be enough incentive to fix your system.

 

There is no corporate number to call to complain. No higher-ups to see this issue continue to go on without any fix. My first experience with AT&T quickly turned south from the beginning. Quality of customer service is on-par with other companies I've had to interact with, and that is FAR FROM a complement. Now I make this public.

 

To anyone else getting unwanted emails from AT&T (or really any business), you can notify the FTC at https://www.ftccomplaintassistant.gov or forward the emails to spam@uce.gov. You can also submit those emails at https://www.spamcop.net/. Also use your email provider to flag the emails as spam.

If anyone knows of other avenues to pursue, go ahead and include them in a reply.

 

My issue with the FTC is also the customer service. I want to know how it will all play out and both the CS with the online-chat and phone just take in the information. Supposedly it gets passed along to attorneys/investigators, but who's to say the system isn't just a placebo/pacifier, that companies don't actually get fined $40k for each instance?

Stand up and take action. Submit your information. If no one submits, no one will know anything is wrong and work to correct the problem. Don't rely on "someone else" to notify. Everyone becomes "someone else" and then nothing happens.