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Norsoulnet's profile

New Member

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3 Messages

Fri, Aug 12, 2022 9:59 PM

AT&T making things impossible for military members

Texas state law (along with most other states) state that a drivers license remains valid beyond the printed expiration date when accompanied by a valid military ID.

AT&T ignores this law and rejects military members with a valid driver license for no valid reason.

This is unacceptable AT&T. My next step is to report your business to the Better Business Bureau.

ACE - Sage

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100.3K Messages

2 m مضت

https://www.dps.texas.gov/section/driver-license/renew-or-replacing-your-dl-or-id-while-you-are-out-state#:~:text=If%20you%20are%20an%20active,suspended%2C%20canceled%2C%20or%20revoked.

I'm sure that counts for motor vehicle compliance.   It's not included in AT&T's list of acceptable ID.

https://www.att.com/support/smallbusiness/article/smb-internet/KM1227796/

It's actually something I didn't even know existed so I can completely understand why a retail associate would not know about this. 

New Member

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3 Messages

2 m مضت

The retail associates knew about it, and attempted to comply with the law. 23 years and I’ve never had a retail associate who DIDN’T know about the law (almost all states have such a law too). Unfortunately, AT&T’s automated system prevents even store managers from confirming compliance and over-riding the automatic rejection like they SHOULD be able to. That leaves my only recourse to drive 2,500 miles to my nearest DMV to get a new license just so that I can do business with AT&T. Completely unacceptable, and unforgivable that they don’t even let the managers confirm compliance with the law and over ride the automatic rejection. 

ACE - Expert

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23.1K Messages

2 m مضت

That leaves my only recourse to drive 2,500 miles to my nearest DMV to get a new license

Good grief, where do you live?

sandblaster

ACE - Expert

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59.8K Messages

2 m مضت

That leaves my only recourse to drive 2,500 miles to my nearest DMV to get a new license just so that I can do business with AT&T.

You could get a Texas driver’s license. I always got a driver’s license from every state I was stationed in.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi Norsoulnet, this is not the experience that we want you to have. We can point you in the right direction.

 

You may want to try going to an AT&T corporate store for further assistance on getting your ID accepted. Go to the store locator then filter and check for company owned stores. 

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

 

New Member

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3 Messages

2 m مضت

It *WAS* a corporate owned store. It is against federal law to photocopy (or take a picture of) a military identification (Title 18, US Code, Part I, Chapter 33, Section 701, Official Badges, Identification Cards, Other Insignia), so the store was unable to take a photo of my military identification to process through AT&T's automated system. It kept getting stuck on the expiration date of the state issued driver license, and prevented the store manager from over-riding the rejection after verifying my military identification (and thus the continued validity of my state issued driver license).

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi, .

 

The FCC requires that we verify a customer's identity using a valid government-issued photo ID. Expired IDs are not considered valid. Other forms of government-issued photo IDs such as a passport are accepted even though specific forms of ID cards such as a U.S. Military Dependent ID card or even College/University ID are not scannable.

 

What's more, in instances where you're required to submit a Secondary ID it must differ from the Primary ID and must validate the first and last name of the holder of the ID and must be current/not expired.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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