At&t is complicit in fraud
Someone has taken a phone out with my social and my last name. I called At&t to let them know. Their response? Initially 45 minutes on hold while the customer service agent could not get the fraud dept on the line. He kept offering me their direct number, the one where he was getting no response. Finally I said I'm tired of this and hung up. I call the fraud dept where you get to chat with a computerized voice that I'm not kidding you, I have the evidence, is programmed to say, "will you repeat that" and "I'm sorry I didn't catch that". It did it 52 straight times to me before I again had to hang up. I called a 3rd time and got a young man who seemingly wanted to help. We found out that yes he was using my name, SSN and address and has reached up a huge bill that normal paying customers would never get away with. He informed me though that since I don't have possession of the fraudulent phone that this account is linked to, I cannot receive the one time code necessary to further explore this. At&t knows that there is a bogus account being criminally used under my name and they are continuing to allow it. I hope to find an attorney who will help me sue them for their negligence of a victim of theft and their being complicit with the criminal in this situation. This is really quite unbelievable and it's quite unbelievable that this is a major carrier. Not only horrible in customer service but criminally horrible.