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New Member

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4 Messages

Wednesday, March 31st, 2021 2:56 PM

ATT Insurance DOES NOT WORK ASURION is a waste of money

Anyone thinking of paying insurance through ATT for Asurion do not waste your money .... These are the two big bullet points when looking

  • Replace lost, stolen, damaged, or out-of-warranty malfunctioning devices.
  • Get a replacement device as soon as the next day.

They have cancelled for home screen replacement 2 times. I have been home and waiting each time, and already almost a month since my claim.. from my personal experience, if they cannot fix a cracked screen in almost a months time it is hard to believe next day anything

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 years ago

There is a parts shortage on all kinds of screens and other things as they are setting in the ports waiting to get unloaded.  You could always pay the higher deductible and they will send you a whole phone.

New Member

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4 Messages

2 years ago

The reason given for both appointments to be cancelled was no available tech to fix, not a parts reason. It is also not a ethical practice to mislead a customer for service at a cheaper price,  to deceive a customer into paying a higher price. It was agreed by two confirmation notices that my phone would be fixed on two dates, and it was the company that cancelled those dates.

Constructive

Employee

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30.4K Messages

2 years ago

its still an assurion issue not at&t

New Member

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4 Messages

2 years ago

The payment is made to AT&T, so just like making sure its employees are doing the correct job that AT&T is collecting payment of service for, they should also make sure that any of their partnered third party companies are holding doing their work. Bottom line point is I pay AT&T for a service that I believe they contract thru third party if that third party is not providing the service then AT&T should hold Asurion responsible for their actions or not collect payments for a company that keeps cancelling appointments with customers

Constructive

Employee

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30.4K Messages

2 years ago

assurion is the provider for all carriers, also for best buy fryes walmart, etc. all these providors out of convenience pass on your payment to them, same as my escrow company pays my taxes, insurance (which the escrow company had a flier for my insurnce) so if i have a claim go south with state farm should my escrow company be responsible? bottom line assurion makes the decisions not att, verizon etc. they dont contract they only offer you the option to get insurance which by the way assurion is the only major electronics insurance in the united states.

New Member

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4 Messages

2 years ago

So then if ATT does not make any profits at all from Asurion, and they are not affiliated, partnered, etc. then they should be aware of such unethical business practices.... for strictly example or hypothetically speaking,  if they were caught of such practice as drug trade, or human trafficking.... would that be enough of unethical practices to remove Asurion from their website,  since they make no money or profit at all,  but seem to get lot of complaint directed towards AT&T. So bottom line is if your a good business then don't align yourself with companies that have what seems to be criminal intent at times..... or if your not aligned or partnered then don't advertise for them. Again this is just my opinion. 

New Member

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1 Message

2 months ago

I purchased an iPhone 13 pro max. It disappeared.  While trying to replace it I learned that ATT sold me insurance through Assurion without telling me.  I learned about this 2 days ago.  I was encouraged to file a claim but was denied.  I had not put the proper SIM card in it because I was worried that if I did my husband, who was working out of the country, would not be able to use it.  I was in the hospital when it went missing and the details are fuzzy.  My claim was denied because his SIM card wasn’t in the phone.  I was using it to play games since my screen was cracked and his wasn’t.  
   ATT should have informed me they were adding insurance and then should have said it is only valid if the SIM card is in the phone.  I am out $1200 due to their mistake.

MicCheck

ACE - Expert

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12.7K Messages

2 months ago

If the phone isn't showing as active on the line(s) with the insurance, then Asurion has no way of knowing the device in question was actually insured. Really, you aren't out anything other than the premiums paid for insurance you didn't want. 

Juniper

ACE - Expert

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30.5K Messages

2 months ago

Assurion is the company that all phone providers use. AT&T only collects the cost for your convienence, in the end it is Asurion you are dealing with.

The time frame of next day and other information is pre-pandemic. There are parts and tech shortages right now that affect most companies. Many do not update their standard info to account for the world situation.

Unfortunately, if it wasn't used on the service (by having SIM active and in phone) then it didn't finish registering for Asurion. That is not the mistake of AT&T or Asurion. However, if that protection plan was added without your permission and knowledge, that is an issue. You could call and dispute that, if it hasn't been a month or 2 and perhaps get any premiums back. Then you just buy a new phone, or pay to someone to fix it, as you would have originally.

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