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Jimvigue's profile

18 Messages

Friday, September 15th, 2023 3:53 AM

AT@T Employee Scammed Me.

On Sept 5th I was contacted by AT@T about a $128.50 bill. I forgot I had changed my debit card because of fraud and of course paid with my new debit card. And signed up for auto pay with new card. The employee told me I only had to pay $125 which I found odd but sure. He then subsequently put the card numbers except for one calling it a bank draft and instead ran my card through a 3rd party vendor for the $125. Today Sept 14th I received  another noticing saying I owed $128.50. I called they said the bank draft got rejected. I said I never gave him a bank draft and the $125 came out of my checking on the 7th. AT@T is refusing to take responsibility for this obviously criminal behavior from one of their employees who is probably still working for them. I am reporting this to the CT Attorney Generals Office as well as consumer protection. Do not give AT@T your debit or credit card number ever. When I asked to speak to a supervisor I was told 24-48 hours. And they know all they have to do is listen to the tape and they will know. And this is supposed to be a major US Company? My next move will be to pay off my phones and move to a company that doesn't allow their customers to get scammed by their employees

ACE - Sage

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118.3K Messages

9 months ago

So let me get this straight You got a phone call and (maybe) allowed yourself to be scammed rather than paying your bill online like you're supposed to?   

Somewhere in the description of what happened I expected you to say,  "...as soon as I realized I might have been scammed I logged into my AT&T account to check my bill to see if my account was credited for $125 on September 5th".  

    But no?

When was the last time you logged into your account and looked at your bill?

Is there a record of payments in your account including one for $125 against a previous bill?

Maybe you did do that and just left that part out of your post? Would have been good information

I guess no one taught you that when someone calls you - never give out personal or financial information.   Because you have no way of knowing they are who they say they are.

And by the way the timing is probably correct. Your previous bill would have been overdue about 7 days before your new bill is issued.   

(edited)

18 Messages

9 months ago

So no you don't have anything right. For 10 years I've been on auto pay thru my debit card. My bank changed my card number as part of fraud prevention. I received a text not a call from AT&T. I called them because I wanted to update the auto pay information and to pay it. Oh and BTW it wasn't a scam number I called 611 to make sure I got AT&T. I did what I was supposed to and received emails confirming the updated auto pay and the payment. But instead of using my debit card to pay my bill the AT&T EMPLOYEE instead used my card number and went thru a 3rd party payer to steal my money. I never knew into the 14th that a AT&T employee scammed me. And I also on the 5th went online to my account and there plain as day it said I had paid. It. The problem isn't what I was taught. The problem isn't even the money. I make more than enough not to worry about it. The problem is that when dealing with one of the largest companies in the world the fact that they have people in their organization that would do this is the problem. Nice try in trying to blame me for their problem. I'll let the proper authorities deem who was wronged here and why but I'm sure I did exactly what I was supposed to. 

ACE - Sage

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118.3K Messages

9 months ago

Again we're a little lacking in clarity.

Based on your follow-up post you said you went into your account and there was $125 payment. Which account ?

Your bank account or your AT&T account?

Are you stating that there was in fact an $125 payment out of your bank account but no corresponding payment into your AT&T account on September 7th?

And then a new bill came out on the 14th?  

If your previous month's bill had not been paid Bill from AT&T would have indicated that you owed for last month, plus this month, plus a $7 late fee so looking for more like $250+

I asked you when the last time was that you read your AT&T bill online?   

I don't expect a response, but if your AT&T bill shows a $125 credit on the 7th and the money came out of your account then everything was done correctly, likely by a call center.   And a new bill still would have been issued on the 14th. 

If a payment was processed out of your bank account and the $125 was not credited toward your AT&T account, then you do indeed have a problem and you should contact your bank and dispute the charge which did not go where it was supposed to go.

AT&T employees and call center employees do not have the ability to use another computer system while they are at work. So I am puzzled how they would manage to redirect your payment

(edited)

18 Messages

9 months ago

And they fully admit that I did talk with them on Sept 5th. They also admit they sent me emails confirming the payment and the change in auto pay. That's where they get confused but at least one of the three customer service reps sees there's a problem. He couldn't explain why they would send me a email confirming my new debit card yet they processed the payment as a bank draft yet I gave them no bank information. They also couldn't explain why they tried to repost the payment via bank draft on Sept. 7th with a totally different number when they had not contacted me or talked with me since the 5th. I check my checking account daily and on the 7th I saw a payment posted for the $125 so at that point I'm pretty sure feeling it was paid is correct. They also couldn't explain why the employee said just pay $125 but feel is was in part to hide the scam from AT&T. They did admit that their is a recording of my Sept 5th conversation which I'm confident will vindicate me. If they have one person like this, how many more could their be? Let's just say I won't re enrolling in auto pay. I will senf it via bill pay like I do with other bills. 

ACE - Sage

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118.3K Messages

9 months ago

I will add that if their purpose was to steal your money, they are a cheap thief. Once they had your information to transfer money out of your bank account why on Earth did they take only 125 dollars. Why not add a zero and take $1, 250.  Or add two 0s and make off with $12,000?

Not a very good thief

18 Messages

9 months ago

So on the 5th I received a text and email from AT&T confirming my payment of $128.50 to my account. I went on line to my account and for sure it stated paid $125.50. It wasn't until the 7th I see the $125 payment post in my checking account. Because per my conversation with the employee I assumed he did as he said he was going to do and charged me $125 but wiped out the whole $128.50. So at that point I did everything I was supposed to do. All the bank draft crap was done by the employee at AT&T and I was not aware of any of that. Hope that helps your confusion

18 Messages

9 months ago

Your skepticism is comical. The reason they didn't try to take more is because they couldn't I would have challenged the charge immediately and would not have lost one dime. Have you ever used a debit card to pay a bill? The practice is if you purchase something at a business and use your pin it immediately comes out. But if you pay something without the pin it goes into pending for 24-48 incase it's not ligit. The bank does not pay the payee until that time. If they put $1250 i challenge that immediately. Get your trying to place the blame on me but you are failing miserably

18 Messages

9 months ago

And if they tried $1250 they'd never get away with it. My bank and really anybank would have flagged that in a second. That's why scammers use smaller numbers. Also if I had given him a credit card it would have been a month before I realized I was scammed if at all. Many times people get a credit card bill scan over it quickly and pay it. 

ACE - Sage

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118.3K Messages

9 months ago

 I suggested clarity.

And that you read your bill.

Your 3rd response was more clear.  Sort of.   Might have saved you some typing if you had posted one clear description with a timeline: of a text, a call, an email confirmation and then a vanished $125 payment in post 1?

AutoPay isn't problem. Not setting it up and paying your bill online is a problem.  Takes 2 minutes to pay your bill and re-enroll in autopay. Calling 611, waiting for someone to respond, and then providing information over the phone takes a lot more than 2 minutes.   And it's usually subject to a fee to pay with a person

18 Messages

9 months ago

I called 611 and got scammed so no that's OK. 

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