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Ewilli7's profile

New Member

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2 Messages

Tuesday, November 22nd, 2022 4:49 AM

ATT CUSTOMER SERVICE IS HORRIBLE

After 6.5 hours on the phone to correct a port over mistake THEY made, no resolution!! My fiancée has a phone w no service for 2 days because of ATT error. The amount of disrespect I experienced is gross. I have names and time stamps.  I will be filing BBB and FCC complaints. Customer for years over $200 a month in bills to be treated like pure crap. 

ACE - Sage

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103.9K Messages

2 months ago

Porting a number in requires the following:

1.   The phone number still has to be active on the other service provider. Inactive numbers cannot be ported.

2.   You must provide your new provider with the account number from your previous carrier.

3.  You must provide your new provider with the security pin code or Port pin from your previous provider.

4.   The number you want ported. 

With these four things correctly provided, how exactly did AT&T make a mistake? (not that they can't) 

Not all service providers can have their numbers ported immediately. For example number Barn which is a virtual number Park Service does  inform  that can take more than a week to port a number out of their service onto a physical service provider. Straight Talk is notorious for taking a full week and even says so on their website.    Porting in a store from one service provider to another service provider, like AT&T to Verizon or T-Mobile usually takes about an hour. Assuming all correct information is provided. Both AT&T and Verizon use a port pin for postpaid, which is not the same as the security PIN code.

Most of the port mistakes that happen are the customers fault because they allowed their previous service to lapse, counting on the port taking effect sooner than it actually did. It's on us customers to make sure our service is active so that our numbers can port. 

New Member

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2 Messages

2 months ago

They had originally ported the number to a different account after verifying all my info prior to the port. Then they told me they couldn’t which I had to keep requesting a manager to have it halfway completed. Then now that it’s ported and told what I can’t do (which was eventually done) the phone is still not activated. 

ACE - Sage

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103.9K Messages

2 months ago

Go to a corporate store. They can get the phone activated and make sure that the phone number is on the correct account

ATTHelp

Community Support

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207.2K Messages

2 months ago

We understand your frustration and we'd love to step in to offer some support, @Ewilli7.

 

Special thanks to our ACE, @formerlyknownas, for their quick response.

 

We recommend that you reach out to our Port Activation Center at 888-898-7685, for further assistance.

 

We'll be here if you have any other questions. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

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