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att active armour
att active armour giving me spe117 ang chat agents dont want to help
they just tell you to call some number to fix as the only option they have or go to the store
if i wanted to do either i wouldnt have wen thu chat support
3 months ago
We'd be more than happy to step in to help address issues with your Active Armour app, zakstaxi1.
Just a few quick questions to help us point you in the right direction:
-What is the make and model of your device?
- When did you start having issues with the app?
We're asking because we want to provide you with a precise solution for that specific device.
In the meantime, our first recommendation would be to uninstall and then reinstall the Active Armour app from your device. Next, try using the app as normal.
Our second recommendation would be to turn your device completely off, then turn accessing the app again.
Our third recommendation would be to use this resource to fix Active Armour app issues.
Android device: If the Mobile Security app doesn’t update properly from the Google Play Store, try this:
If that didn’t work, you may have to clear more settings:
Apple device: If the ActiveArmor mobile security app doesn’t update properly from the App Store, try this:
Still can’t update the app? Get help from Apple support.
Please let us know if this helps. Thanks again for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist