New Member
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2 Messages
att account shows wrong device
my daughter is using a galaxy s7 edge, and it's getting pretty old and beat up. I'm wanting to get her something newer, but the site won't let me. her device is listed as "amber alert GPS" instead of galaxy s7 and whenever I select it for an upgrade I just get a generic "uh oh, something went wrong" error pop up.
formerlyknownas
ACE - Sage
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107.2K Messages
2 months ago
Upgrade in a store or over the phone. The line has to be converted to a phone line
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bryam
New Member
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2 Messages
2 months ago
it is a phone line
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ATTHelp
Community Support
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214.9K Messages
2 months ago
Hi there @bryam, we're here to assist you with your upgrade.
Thank you @formerlyknownas for your feedback, as you are correct since the online option is not available.
If that should not work, let's meet in a direct message by locating that chat icon next to the bell icon in the upper right-hand corner of the forums page.
In the meantime, please gather your account information.
We look forward to assisting you soon.
Ashley, AT&T Community Specialist
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