We changed from Verizon to ATT on August 28 and were told in the Walmart store where we switched that we would have to go online and change from Personal Account to Business - which is what we wanted originally.
I have spent OVER 4 hours on the phone with ATT Customer support trying to get our account switched with no success. The first online rep I talked to (yes, I have over 4 pages of printed transcript of our conversation) assured me that the account is switched and we will get a $170 credit on our old account) . I am getting emails threatening suspension of our account and $35 fee to get our service back. I called last week and after another hour and half on the line, they said they had it all switched (AGAIN) and the credit taken and I would received a call back from them in 24 hours. I never received ANYTHING other than another email threatening suspension. HELP!!!!!!!! Oh, now I'm on the phone again and have talked to 3 agents and on hold AGAIN.