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Tuesday, March 24th, 2020 3:33 PM


I am unable to switch my Applewatch to my new att cellular plan. I was told I store with the purchase I would have no problems. I have been trying to recconnect for over a month with no help. I have worked in store, with protec, and with Apple. None have been able to help me. Everyone keeps sending me to somewhere else saything they can’t fix it. I have been on the phone for literally 6+ hours mostly on hold several times a week for the past month. I’m over it. At this point I’m ready to go back to Verizon.

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Community Support


2.7K Messages

2 years ago

We see this post is getting a lot of views. 

If you have not already, visit our activation page to start the process to get your watch ready for calls and text. 

If you have already done the above, power cycle your watch or toggle airplane mode. 

This may get you into service if you are seeing an error code. 

ChrisZ, AT&T Community Specialist 

Community Support


232.7K Messages

4 years ago

Hello @vgeraty,


We can definitely provide you with some more information on this. The specific error message that you're seeing is usually displayed when you're trying to set up NumberSync with an iPhone that's not on the same account as your watch, and it won't let you proceed because the eSIM was deleted from your watch. If that's the case, a new eSIM is needed. Please have the account owner of your wireless account Contact us via voice or chat at the link provided to request a new eSIM for your Apple Watch. Hope this helps!


Sean, AT&T Community Specialist

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