Teacher
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8 Messages
Apple Watch 3 won’t connect to the ATT cellular network
Can someone anyone from ATT please solve this issue. I’ve sent over 6 hours on the phone with reps trying to solve this issue. I’ve had my watch since Sep 22 and it will not connect to the cellular network! The only reason I purchased the new series was because of the LTE connectivity. If ATT is unable to solve the issue will I be issued a complete refund for the device?
I’m tired of calling ATT just to be placed on hold! I’m currently on hold yet again waiting for a representative... I’m going on 24 minutes since I asked for a supervisor to review my account.
I’m tired of calling ATT just to be placed on hold! I’m currently on hold yet again waiting for a representative... I’m going on 24 minutes since I asked for a supervisor to review my account.
LegacyClient
Tutor
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6 Messages
6 years ago
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easternsep
Contributor
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1 Message
6 years ago
Easy setup! Your first action is to call AT&T to add the Watch to your account, second action is to setup a
login and password on https://m.att.com/myatt/#/login, even if you have an account setup for AT&T, you must setup a number sync account, now you start the process of syncing your watch to your phone, and if you reading this, you’ve probably had an issue and started the syncing process before doing the above so you need to start over, unpair the device if you’ve done that part already and reboot the watch, now go step by step and you should be fine! I had an issue also, but I did the above and it paired just fine! Good Luck
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troublemaker
Teacher
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10 Messages
6 years ago
But thank you for your input.
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
6 years ago
@troublemaker
yeah reps dont tell you it could take a 24-36 hours for some changes to kick in... Glad you got your watch working.
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afbrand
Tutor
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8 Messages
6 years ago
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applewatch1036
Contributor
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1 Message
6 years ago
This is ridiculous! 2 hours last night. Over 6 hours total today and at least 1.5 hours on chat sessions for 2 days. PLEASE, PLEASE, someone get this resolved! I too was told, change my plan. Did that. Did not work. Get a new user name for ATT app. Did that. Did not work! Now, I was told send phone back and get a new one or see if we can fix it in 48 hours! OMG...HELP!
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troublemaker
Teacher
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10 Messages
6 years ago
Once you are up and running, check your bill for the addition of added watches since you probably set/reset countless times—- I was charged for 4 watches, but problem was resolved—-I went to a ATT store—-I WAS FINISHED with phone calls.
1. If you are grandfather unlimited data, you will have to change your plan!!!!!
2. Once plan is changed allow 24-48 hours for all ATT info to sync to their data base.
3. I NEVER needed to change a user ID or a password—- not sure why that would be necessary?????
4. The watch works with the 4 main carriers: ATT, Verizon, TMobile, and Sprint.
5. Read all info/insights/problems with setup re: watch online/chat rooms
6. Contact Apple Support
7. Good luck, keeping fingers crossed that success will prevail!!!
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Ugotthis2027
Contributor
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1 Message
6 years ago
The problem isn’t with the Apple Watch, it’s the network. Something on the back end that att support can’t seam to to figure out. I’ve had this same issue, worked with their support for over 10 days without a resolution. I lost patience and ended up switching to another carrier and they were able to fget everything setup in less than 15 min. No problems at all.
Its att/carrier related not Apple
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afbrand
Tutor
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8 Messages
6 years ago
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Ladidi44
Contributor
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1 Message
6 years ago
I switched from T Mobile to AT&T because of the same issue. Now I know it’s an Apple Watch issue- not the service provider. I finally canceled my cellular service for the watch. Not worth paying for the additional line.
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