Teacher
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8 Messages
Apple Watch 3 won’t connect to the ATT cellular network
Can someone anyone from ATT please solve this issue. I’ve sent over 6 hours on the phone with reps trying to solve this issue. I’ve had my watch since Sep 22 and it will not connect to the cellular network! The only reason I purchased the new series was because of the LTE connectivity. If ATT is unable to solve the issue will I be issued a complete refund for the device?
I’m tired of calling ATT just to be placed on hold! I’m currently on hold yet again waiting for a representative... I’m going on 24 minutes since I asked for a supervisor to review my account.
I’m tired of calling ATT just to be placed on hold! I’m currently on hold yet again waiting for a representative... I’m going on 24 minutes since I asked for a supervisor to review my account.
troublemaker
Teacher
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10 Messages
6 years ago
The problem was totally within AT&T,
But thank you for your suggestions.
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troublemaker
Teacher
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10 Messages
6 years ago
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Skipdawg
Contributor
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2 Messages
6 years ago
Tried basically everything I have read about at this point. Still get the “account not ready” error in the app. More detail:
- ATT store added the wearable plan for $10 per month. Suggested keep the grandfathered plan and said not related if adding new wearable.
- Unpaired and repaired multiple times. Is a master reset different?
- Reset/updated my ATT user ID to a non-email name.
Running out of ideas. I have heard grandfathered plan harder to do, should still work. Really don’t want to go back to the store, but looking that way!
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troublemaker
Teacher
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10 Messages
6 years ago
First, I DID give up my grandfathered data—per the AT&T support operator and now have a new family plan—DID NOT want to do this, but was told this was the only way to forge forward!
Second, I NEVER changed user ID and never changed original password! This part really sounds like a ridiculous suggestion from AT&T —I’m not sure how AT&T thinks that this can this really be of any assistance.
Thirdly, I ran into my problem when I was on my account page and I agreed to all of AT&T’s legal verbiage—entered the next page and AT&T requested I upgrade devices—-there was no “skip this page”
Just the word “CONTINUE”—-however, I did NOT need any upgrades—but you could not get pass this UPGRADE page!!
AT&T had me set/reset, pair/unpair over 15 Times—had me restart the watch setup process over and over and we would always end up on the UPGRADE DEVICE page—could not move forward!!!
Now after 48 hours, I tried all by myself—went to the watch app, selected turn on cellular and everything worked seamlessly! My watch is functioning perfectly at this time.
AT&T knee that the UPGRADE page was causing many customers the same problem.
I wish I had other ideas for you other than wait 24-48 hours and try again— but many problems also had the grandfathered data at the root—-per AT&T!!!!
So again, my question is—what retribution is AT&T offering their loyal customers who had to deal with this horrid experience! It took the joy away of spending so much money on this present—after spending hours on the phone with a carrier asking for assistance that could NOT be provided!!!
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sassygirl999
Contributor
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1 Message
6 years ago
Don’t bother calling AT&T support or using chat support. I took my Apple Watch to the AT&T store today and they fixed the issue in 10 - 15 minutes. If you purchased your watch from Apple instead of AT&T you will mostly likely have activation issues due to some incomplete IMEI information provided during provisioning of service for the Apple Watch. The Apple Watch’s IMEI number must be manually linked to your AT&T NumberSync setup. There is no need to reset your Apple Watch like the AT&T support people over chat or phone will have you do. Instead, the AT&T employee just needs to fill in your IMEI number in a setup screen on their end. I saw this myself and the employee told me so too when they activated my watch at the AT&T wireless store.
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afbrand
Tutor
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8 Messages
6 years ago
I am trying to setup my Watch with my AT&T iPhone for a month now and have done pretty much what everybody above did. There was even an Apple person jointly in a call with AT&T to ensure Apple knew what was going on.
As for now, 6 attempts, 8 people contacted, 10 hours of my time spent. I gave up. The Watch should have never been released without AT&T and Apple worked on a process to ensure the device is automatically activated.
Highly recommend to my friends that they don't buy the Apple Watch if they have an AT&T iPhone.
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jayzana7
Contributor
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1 Message
6 years ago
What plan did you change to? I Just changed over to the unlimited plus plan and still no service.
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troublemaker
Teacher
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10 Messages
6 years ago
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xbayx650
Tutor
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5 Messages
6 years ago
I've had mixed issues. My number sync was setup, Apple Watch added to my plan, everything on at&ts end was correct. But my Apple Watch displayed no connection when on standalone even though cellular was turned on. I chatted with support for a few hours and nothing changed. Chat ended with no solution. I decided to factory reset the Apple Watch, it would give you an option to erase device or erase device and erase cellular. choose to erase device only. After that I set up the watch again and the cellular plan was working now. Hopefully this might work for others as well.
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LindaMac
Contributor
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2 Messages
6 years ago
Would you mind sharing the steps that were taken to get your watch to activate. I am on the "Grandfathered" Unlimited with 850 minutes family plan. I was successful in getting ATT to open a new wearable account for me. When I try to activate the cellular functions (which I beleive is the setup for NumberSync) through the iphoneperience at AT&T, it won’t work until AT&T has you on the right AT&T plan. AT&T reps aren’t taught this, don’t learn it, or both, and then go down the wrong road, dragging their customers along. For example, no “number sync” code was required to start my iWatch 3 service – although AT&T reps were sure that a code was needed, and I was sucked down their corporate rabbit hole of ignorance and lost time. Once I changed my AT&T plan, the watch >watch - I am receiving a message stating there are no available lines. CHANGE YOUR PLAN, which I do not want to do.
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