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Community Support

Community Support

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2.7K Messages

Wed, Nov 1, 2017 7:51 PM

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U-Verse Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support

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2.7K Messages

5 years ago

Learn more about the U-verse App.
If you are having any troubles with the U-verse app, find out how to fix it at our app troubleshooting page.

 

David, AT&T Community Specialist

Official Solution

ACE - Expert

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23.6K Messages

5 years ago

You'll have to use the Uverse app on a mobile device to watch live TV.  Desktop access was discontinued Nov. 1.

Official Solution

curiouscat

Professor

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1.9K Messages

5 years ago

Not anymore. It was discontinued on 11/01/2017. 

The only way to watch U-verse or manage your recordings when you're away from home is if you have any of the following devices:

  • iPhone/iPad/iTouch (iOS 9.3 and above)
  • Apple Watch
  • Android smartphones and tablets (OS 4.1 and above)
  • Android Wearables (Android Wear OS)
  • Amazon Fire TV devices

Official Solution

curiouscat

Professor

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1.9K Messages

5 years ago

Not anymore. It was discontinued on 11/01/2017. 

The only way to watch U-verse when you're away from home is if you have any of the following devices:

  • iPhone/iPad/iTouch (iOS 9.3 and above)
  • Apple Watch
  • Android smartphones and tablets (OS 4.1 and above)
  • Android Wearables (Android Wear OS)
  • Amazon Fire TV devices

Official Solution

ACE - Expert

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23.6K Messages

5 years ago

The U-verse app can be found in Apple iTunes, Google Play, and Amazon app stores. Or, you can download the app straight to your smartphone by texting the word Mobile to 3421.

  • iPhone/iPad/iTouch (iOS 9.3 and above)
  • Apple Watch
  • Android smartphones and tablets (OS 4.1 and above)
  • Android Wearables (Android Wear OS)
  • Amazon Fire TV devices

More info here

Official Solution

ACE - Expert

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23.6K Messages

5 years ago

Managing your DVR was moved over to the UVERSE APP.

Contributor

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1 Message

5 years ago

Hi,

 

Was using laptop as an extra TV by streaming Uverse.com to laptop.   As of a few days ago, this stopped working.  Oddly, I can still stream Uverse to my iPhone (using the Uverse app).  But, not my (Windows 10) laptop.

 

Can log on to Uverse, but under the "Live TV" tab, every single channel shows "Channel Off Air".

 

I tried 'chatting' with the help line twice. They seem to have trouble figuring it out.  And, I tried 3 different browsers (Internet Explorer, Chrome and Firefox).  All same.

 

Oddly, if I go to say the CNN web site, I can stream CNN from that web site after logging on to Uverse through their web site.

 

Any ideas?

 

_xyzzy_

Expert

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15K Messages

5 years ago

There's already a thread on this.  See my theory in post 6.

Teacher

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1 Message

5 years ago

@MyThoughts
This is absolutely ridiculous and in no way in any customer interest at all. I've spent DAYS attempting to track down what was happening only to find out that the service is apparently now gone? How is this not called out on the site? Why isn't there a popup or banner with bright red blinking letters telling your paying customers that the service is going away? Somehow I should have noticed one line printed in a newspaper (usatoday I believe) to even know that this was a possibility? All made even worse by the fact that it seems an obvious move to try to get customers onto DirectTVNow and paying $60-70/month for comparable service to what should already be included with their uverse package.

Also note - the fact that you can stream uverse.com/live both in and out of your home is still listed as a benefit on your own website. This kind of behavior is why telecoms and cable companies are consistently the lowest rated on customer satisfaction indexes. If I ultimately have to pay more just to stream what I've been able to all this time I guarantee att/uverse/directtv now won't see a single dime of it and current services will be cancelled.

babicka

Mentor

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43 Messages

5 years ago

I just now ran across this post, after trying to watch UVerse programming from uverse.com (hadn't tried it before).

I must say, I can't find anything on uverse.com that explains why all programming is listed as "Off Air" for me.  I do hope that someone will update the website so that people aren't struggling to try to find out why they can't view their programming from uverse.com.  

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