Uverse modem/gateway reboots every night at 8:45PM
Every night at exactly 8:45 PM my modem/gateway reboots. Watching TV and screen freezes then we get the uverse signal has been lost screen with all the usual troubleshooting items about cables, power, reset all the different boxes etc. Problem is, it is none of that. The gateway just decides to reboot all by itself and usually takes about 2 or 3 tries to get back up and working again. Frustration with customer service as they only know how to do the same thing we have already done, resetting every thing etc. Then they say they will send new equipment which they never do. Finally got a tech to come out. Swapped out the modem/gateway, did not fix the problem. DID NOT FIX THE PROBLEM.