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BrianL21's profile

New Member

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1 Message

Fri, Jul 1, 2022 1:06 AM

Uverse keeps freezing

We just bout an orbi adapter for our garage to get wifi signal out there, I also wanted it for my TV to work out there, a tech came here and told us that was the best for what we wanted... well the wifi works great but the TV works for like 20 seconds and then says uverse signal lost.. what can I do to fix this????

JefferMC

ACE - Expert

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29.4K Messages

2分前

If you are trying to run your Wired U-verse TV receiver through consumer wireless equipment (such as Orbi), you are going to have problem after problem.  It just will not work, and will cause issues for your Internet traffic as well.  Any AT&T tech who told you differently is mistaken.  U-verse TV uses Multicast and consumer wireless equipment will not handle it well.

You can get a Wireless U-verse TV Receiver which connects to a dedicated WAP whose purpose is only to communicate with U-verse TV Receivers and that would work.  You can connect the U-verse TV Receiver directly using Ethernet, or by using a wired bridge (such as a powerline adapter set).

ATTHelp

Community Support

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196.3K Messages

2分前

We're here to help with your U-verse connection, @BrianL21.

 

We have information to help troubleshoot your U-verse TV. You can also try rebooting both your main receiver and your gateway to refresh the connection.

 

As @JefferMC mentioned,

  1. Are you using a wired or wireless receiver? (You will need another set up if you are using a wired receiver).
  2. If you are not sure, share the model number of your receiver and we can check for you.

Let us know if this helps.

 

Elmi, AT&T Community SPecialist.

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