New Member
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2 Messages
Uverse Guide - Getting information rather than program name
When I choose guide on the uverse TV, every station says 'Getting Information' rather than providing the program name. I never had that happen before. I rebooted the gateway and the receivers with the same results. What is the solution to fix this?
Accepted Solution
Official Solution
amunversetv
New Member
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2 Messages
2 years ago
I found the solution. I rebooted the gateway. Then I had to reboot each of my receivers and the program information finally started showing up in the Guide rather than 'Getting Information'. I wonder why that occurred in the first place. We never lost power and never had that happen before. It's resolved now
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baseballisback
ACE - Professor
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7K Messages
2 years ago
It's generally called a "whole home reboot" or words similar.
Unplug all boxes.
Plug gateway in and wait for normal operations.
Plug DVR in and wait for normal operations.
Plug other receivers in and wait for normal operations.
This is generally recommended if a simple reboot of the DVR or receiver doesn't work OR if the problem is on mutiple TVs.
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Podge
Mentor
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78 Messages
10 months ago
Wonderful, a work around instead of fixing the problem, still happening in August!
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skeeterintexas
ACE - Expert
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25K Messages
10 months ago
A "whole house reboot" is not a work around. It can be a fix.
"When in doubt, reboot."
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Podge
Mentor
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78 Messages
10 months ago
Yes that fixes it temporarily, until next time.
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baseballisback
ACE - Professor
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7K Messages
10 months ago
Continue here:
https://forums.att.com/conversations/watching-uverse-tv/program-guide/630a7b0595907935acb9d17e
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