madmax988's profile
madmax988
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458 Messages

Mon, Apr 18, 2022 4:16 AM

U-Verse DVR series scheduled recordings are not functioning

Something is wrong with the way series scheduled recordings are working.  Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022.  The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago having updated listings.  

If I set a recording manually for 4/29/2022 it also appears as normal.  I can see accurate listings for new episodes for series set to only new episodes and old and new episodes for series for series set to tape all episodes, in the normal listings over the next week.  So clearly the 2 systems aren't talking to each other correctly.  It also appears the same for recorded and scheduled without future series recordings past 4/20 in the uverse app on android phone.  So DVR is still feeding data back to server and is up to date.  

I tried rebooting gateway & DVR & set top boxes and that didn't do anything to fix it.  

Without series recordings my uverse tv is going to be a pain to schedule everything manually and then if it suddenly starts working again it'll be stuck with weird double recordings and conflicts.

Anyone got any ideas how to fix this?

P.S.

I forgot to mention it also has another odd problem that started at the same time, where it shows a series recording set to tape later today at a random time that the show doesn't air at, the picture is a show I have programmed as a series recording, but the title and description are what is actually on that channel at that time.

madmax988

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458 Messages

2 m ago

@denirose yea I'd see what happened when you get home.  I've only used the app a couple of times to manage dvr while on vacation and it's never been 100% usually like 90% success.  But based on all the long forum threads on here the last few months it seems the app has been having major issues especially the iOS version.  I would guess any app problems are unrelated to this bug.  That's one lesson I've learned with att don't assume there's only 1 problem at a time.  Multiple simultaneous problems can explain why an issue seems so random when once you solve a few issues you realize oh that 1 issue is actually quite regular and not random at all.

denirose

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42 Messages

2 m ago

@madmax988  Their motto; one is never enough. They would be more appealing selling potato chips. 

Here’s where I’ll probably end up with services:

Likely keep U-verse tv cause I can’t get my Detroit sports teams’ pre- and post-game shows anywhere else. U-verse issues (aside from this big one and one other where I lost about 30% of my recordings all at once- erased forever!) haven’t been too disruptive over the ten years.

On March 6 I dropped AT&T for my wireless service and got T-Mobile. So far I’m happier. Saving a lot of money — lower rates and free stuff like Netflix and MLB.tv. Also got $800 trade in on my iPhone.  I had to fight Att to refund my overpayment for services billed in advance through April 2, but just got the full month refund last week.

I will stay with Comcast/Xfinity for internet for the foreseeable future but as soon as I can, I will drop them in favor of service with no data caps. (T-Mobile has it but there appear to be equipment conflicts.)

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3 Messages

2 m ago

i am facing same issue can somone tell me solution thanks

madmax988

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458 Messages

2 m ago

@Leenonmi when did your issue start? Are you also located in South Florida? Are you 100% sure it's exactly the same issue?

madmax988

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458 Messages

1 m ago

@denirose 

@marchem 

@Flirtykumquat143 

@ethanedwards 

@kathymalloy10 

Good news!

So after a few days it does in fact seem to be updating automatically, (just in time for the end of most shows for the season,lol). So it does seem to be fully fixed.  If anyone is still experiencing problems respond to this post.  It's also not clear if this fix automatically works for everyone or if it requires you to have submitted your account number for them to manually implement whatever the fix was for your specific account.

denirose

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42 Messages

1 m ago

Mine appears to be fully fixed. Recordings are scheduled through May 30 without me having to manually reset anything for the last three days. I did verify my account number with them when I was in contact with an agent via DM on Twitter so they have that info. This is really great news!!

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3 Messages

1 m ago

@madmax988 yes 100% sure it's exactly the same issue

madmax988

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458 Messages

1 m ago

@Leenonmi are you still having the issue? If so I suggest contacting Twitter dm @atthelp and submitting your account number.  Its possible they may need to do the fix manually. Since we don't actually know what the fix was since they wouldn't tell us. But i believe all of us that nie have the fix had submitted our account numbers to the service interruption ticket.  Did your problem also start on 4/20 like the rest of us?

denirose

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42 Messages

1 m ago

@madmax988 @Leenonmi 

Just a note from my experience. The problem started earlier than 4/20 for me. But 4/20 was the date of my last scheduled series recordings. So the issue had been in place for a least a week or more by the time I noticed that nothing was scheduled after 4/20. If that makes sense. 

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