madmax988's profile
madmax988
Supersonic 25!
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Scholar

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458 Messages

Mon, Apr 18, 2022 4:16 AM

U-Verse DVR series scheduled recordings are not functioning

Something is wrong with the way series scheduled recordings are working.  Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022.  The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago having updated listings.  

If I set a recording manually for 4/29/2022 it also appears as normal.  I can see accurate listings for new episodes for series set to only new episodes and old and new episodes for series for series set to tape all episodes, in the normal listings over the next week.  So clearly the 2 systems aren't talking to each other correctly.  It also appears the same for recorded and scheduled without future series recordings past 4/20 in the uverse app on android phone.  So DVR is still feeding data back to server and is up to date.  

I tried rebooting gateway & DVR & set top boxes and that didn't do anything to fix it.  

Without series recordings my uverse tv is going to be a pain to schedule everything manually and then if it suddenly starts working again it'll be stuck with weird double recordings and conflicts.

Anyone got any ideas how to fix this?

P.S.

I forgot to mention it also has another odd problem that started at the same time, where it shows a series recording set to tape later today at a random time that the show doesn't air at, the picture is a show I have programmed as a series recording, but the title and description are what is actually on that channel at that time.

denirose

New Member

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42 Messages

2 m ago

@ATTHelp 

I already have a DM open on Twitter with KaitlynH. Thank you. 

ATTHelp

Community Support

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192.3K Messages

2 m ago

Thank you for letting us know, denirose!

 

If you ever need any assistance in the future, please let us know.

 

Thank you for being a part of our AT&T Community.

 

Donovan, AT&T Community Specialist

marchem

Teacher

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34 Messages

2 m ago

I just sent @ATTHelp a Twitter DM describing my issue (slightly different from yours, but likely related). Included my BAN account number. We'll see what they say.

marchem

Teacher

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34 Messages

2 m ago

 Got a response on Twitter from KaitlynH. So that’s good news, I hope.

denirose

New Member

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42 Messages

2 m ago

@marchem 

@madmax988 

That’s the same name that responded to me. Could be a hopeful sign. Maybe now they’ll have two dots to connect. 

madmax988

Scholar

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458 Messages

2 m ago

@denirose 

@marchem 

Yea Wesley is off the next 2 days.  But I'm hoping by Thursday when he returns we should have an update and hopefully they will have combined account numbers on the official service outage report.

denirose

New Member

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42 Messages

2 m ago

@madmax988 

@marchem 

I just got this update from @ATTHelp on Twitter. 


marchem

Teacher

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34 Messages

2 m ago

@denirose , so did I.

I think they’ve done or are doing something, because it seems my scheduled shows are updating now and then. Still watching to see if that’s really happening.

madmax988

Scholar

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458 Messages

2 m ago

@denirose 

@marchem 

hmm Another question I never thought to ask I just realized.  Do you have at&t fiber or u-verse internet.  I have u-verse internet 50.  (if you are anything over 200 you have fiber).  I wonder if Marchem having fiber is why his problem behaves slightly different.

marchem

Teacher

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34 Messages

2 m ago

I do have fiber for the U-Verse.  

denirose

New Member

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42 Messages

2 m ago

I don’t have U-verse or any AT&T internet service. I have Xfinity internet. I have U-verse TV. I don’t know what kind of infrastructure they use for delivery. At the time I started they were selling a fiber optic network but I don’t what I actually ended up with. 
[Update] I looked back at news releases and they were calling it a “fiber-rich” network so that is what I probably have. A mix of fiber and co-axial cable. 

(edited)

madmax988

Scholar

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458 Messages

2 m ago

I still don't have updates from ip-arc today.

@marchem it's possible that could be the reason your issue is slightly different.  

@denirose being tv only there's no real easy for you to know if you are on att fiber or att uverse (which is fiber to a box nearby and then old copper phone lines for the last few 1000 feet to your house) based solely on internet speed, the only way you could tell would be by looking at what plugs into your gateway box.  If it's fiber it'll plug into the red ont port that's the same connector and width as the other ethernet ports you will see. If it's copper uverse it'll plug into the green broadband port that is the same connector and width as a normal phone line connector.  It could also be uverse if it's a coaxial only connection on older gateway models coaxial is a larger round cable. 

 

denirose

New Member

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42 Messages

2 m ago

I just got this update. 

New Member

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4 Messages

2 m ago

I have the same problem, shows not recording, check the guide, no dots for series recording, go to scheduled recordings it's there.   Another show is supposed to record at 1000, it now show's scheduled at 3 p.m. for a totally different program!
It's gotten to the point I have to check "scheduled recordings" everyday as it randomly drops shoes I have recorded for years!.

New Member

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4 Messages

2 m ago

I have no idea if my previous comments were posted.  I have the same issues in the last 3 weeks.   Programs just dropped, programs recording at the wron time with a different program....  Changed everything to 14 days keep and until "I erase", most didn't stick....so based on all the comments, it's not my equipment, it's an UVerse problem.  I can't help but think ATT is trying to push us all to Direct TV.... I had them years ago before ATT purchased DirectTV, worse service ever....got very tired of "searching for service".  Let's just say, I'll go to ComCast before I let DirectTV back in this house!

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