GertrudeC's profile
GertrudeC
20th Community Anniversary
#1 Star!
Helpful 1

Tutor

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27 Messages

Saturday, November 5th, 2022 1:42 PM

Uverse app

I am having to sign on EVERY TIME I use the Uverse App, even though I checked Keep Me Signed on. 

ATTHelp

Community Support

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207.9K Messages

3 months ago

We'd be glad to address your concern with the U-verse app, GertrudeC.

 

Use our troubleshooting guide for the U-verse app to stay signed in. If you're still having trouble, let us know, and we'll pass along your feedback to see what we can do to improve the option to stay signed in.

 

Let us know if you have any other questions or concerns.

 

Aminah, AT&T Community Specialist

GertrudeC

Tutor

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27 Messages

3 months ago

I have deleted the App, started over, done it all, and I still have to sign on each time I open the app.  

ATTHelp

Community Support

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207.9K Messages

3 months ago

Thank you for that information, @GertrudeC!

 

Since that did not work, let's move this conversation into a direct message. This way we can look into this more and submit feedback for you. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

3 months ago

Read the reviews from the last week on the app store for iPhone. Everyone has the same problem. This app does not  work. You need to sign in everyday, reset the Nielsen section, etc. Get this app fixed already.

GertrudeC

Tutor

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27 Messages

3 months ago

This has not been resolved.  I have to sign on every time I use the app.  It makes me want to switch service providers.  

New Member

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12 Messages

3 months ago

I'm having the exact same issue. I have been a U-Verse customer since the service was first offered. I have used the app daily with few issues. However now, every time I go to the app, I need to sign in, user name, password, accept Neilson intrusion, always check keep me logged in. You can't delete the app and reinstall, at least on an iPhone 13 Pro. It just moves up to the cloud then returns in the same broken version. If ATT has no plans to correct this, it may be time to call Spectrum, their ads look very enticing.

New Member

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12 Messages

3 months ago

Hey ATTHelp, are you going to respond to this? Very obvious issues with your app, many people experiencing the same problem. Every time I try to use the app I get a 1990s type log in screen and have to do your whole song and dance to log in, user name, password, accept Neilson (Edited per community guidelines). App does not auto fill or remember log in info, does not allow face I.D. At least let us know you are aware of the problem and are working on it. I pay you a fortune each month for your service, along with the majority of your customers, please make the necessary corrections to this app ASAP.

(edited)

JAXBRG

Voyager

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15 Messages

2 months ago

Been having the same login problem for about 2 weeks.  Besides having to log in every time, sometimes I get a login error and have to do the usid/password all over again hoping it works.  When I get logged in, it takes time to sync up with the dvr and channels.  All I hear are crickets on the ATT side.  Answers, help?

Thanks.

New Member

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12 Messages

2 months ago

Hey ATTHelp, nothing but crickets from you guys? We're paying you $200+ monthly to use your services, and you can't make time to address these issues? When you don't even weigh in, give us some insight how to correct your problems, it seems a lot like you really don't want our business. We can certainly make that happen.

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