
New Member
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4 Messages
U-verse app streaming no longer rotates on my iPhone?
Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.4K Messages
1 year ago
Use our help and solutions guide to troubleshoot the U-verse app, @Geerae
Try these suggestions:
Let us know if this helped or if you still need assistance.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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225.4K Messages
1 year ago
We're here to help with getting your screen to rotate, @Geerae .
If your IPhone's screen isn't rotating like it should, we recommend that you use our Troubleshoot & Resolve Tool to try and fix the issue. Just select your IPhone make & model and follow the prompts to troubleshoot.
Let us know how these steps work for you!
Jarod, AT&T Community Specialist
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Geerae
New Member
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4 Messages
1 year ago
I’ve tried the troubleshoot tool and no results appear related to my question.
The screen not rotating when I’m watching U-verse tv is a new problem.
Please provide actual reference help, sending me to support or a bot does not help resolve the problem.
Thank you!
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ATTHelp
Community Support
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225.4K Messages
1 year ago
Hello, @Geerae . Thanks for reaching back out to us with that information.
Have you recently had any updates to your device? If so, this may have interfered with the previous settings on you device. First, we need to make sure auto rotate is enabled.
If this does not resolve the issue, please respond back and let us know if only the U-verse app is not going into portrait mode or if this is happening on other apps as well.
TT, AT&T Community Specialist
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Geerae
New Member
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4 Messages
1 year ago
Only the U-verse app doesn’t rotate.
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Thumper007
Contributor
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6 Messages
11 months ago
Me too…I have the same issue. It is beyond annoying. All other apps rotate. This only happens with the U-verse app.
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ggn2golf
New Member
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8 Messages
11 months ago
App works on IPad but not on IPhone. Why can’t this be fixed?
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ggn2golf
New Member
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8 Messages
11 months ago
Don’t know why but the app is now working.
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Jtwill2418
New Member
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1 Message
11 months ago
What I had to do was go into setting, click on display and turn off my larger text button and go back to standard view. Once the screen rebooted I did a hard reset on my phone and then it I was able to get the screen to rotate on my phone. I believe it was the last update that screwed things up. Hope this helps
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