Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
twentw's profile
twentw
Rising Star
100% warp speed!
Celestial 50!

Scholar

 • 

178 Messages

Fri, Mar 25, 2022 6:44 PM

UVerse app not showing all channels

My Uverse app (which has worked fine for many years) now only shows HBO channels in the guide and nothing else.  It happens on both iPhone and iPad, so it's not device specific.  I've already tried deleting and reinstalling.  Anyone know what's wrong?

New Member

 • 

6 Messages

5分前

I am having the same issue.  I hope a response/resolution is posted soon.

New Member

 • 

6 Messages

5分前

My Uverse app (which has worked fine for many years) now only shows premium channels in the guide and nothing else.  It is happening on my iPHone.  I've already tried deleting and reinstalling several times.  Please post a resolution?

New Member

 • 

9 Messages

5分前

Having same problem with iphone and Kindle Fire. can find no one to help with issue.

ATTHelp

Community Support

 • 

195.5K Messages

5分前

Let's get the U-Verse app working again, @pfobco!

 

If the app isn't working properly, we highly recommend that you troubleshoot the app.

 

Here are a few steps you can take to try and resolve the issue:

How to fix your Mobile app from your Smartphone or Device 

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app
  5. Verify you have the latest software/ operating system on your phone or tablet 
  6. Turn off other apps that may be in use
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
  8. Reset your password – This can help sync up your account.
  9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
  10. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.

 

The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not workTo view online content, you must be subscribed to the U200 package or above. 

 

Let us know if you have any other questions or concerns, and we'll be happy to help.

 

Jarod, AT&T Community Specialist

New Member

 • 

6 Messages

5分前

Hi Jaron,

I have already done all of the 10 steps you listed above and still same issue.  Please provide additional assistance.  It seems very strange that several others are having the same issue.  

Thank you.

ATTHelp

Community Support

 • 

195.5K Messages

5分前

Hi, pfobco.

 

We suggest that you reboot your gateway, as this will refresh the app and your network.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

ATTHelp

Community Support

 • 

195.5K Messages

5分前

We are here to help with the U-verse app, .

 

We suggest that you reboot your gateway, as this will refresh the app and your network.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

 • 

6 Messages

5分前

Hi Marc,

I am aware from my home, unable to reboot my gateway...any other suggestions?

JefferMC

ACE - Expert

 • 

29.3K Messages

5分前

It's still working fine for me.  So, it's not a "it's completely broken for everyone" thing.  Which I realize doesn't do you any good, but it may make it harder for AT&T to track down.  I see 3 different threads today of this same problem, so it's not just you, obviously.

ATTHelp

Community Support

 • 

195.5K Messages

5分前

Hi, pfobco.

 

This will be the best solution possible for you at this time.

 

The app also may not function correctly when you are away from your home.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

jeremy1069fm

Scholar

 • 

116 Messages

5分前

Same here. I called tech support, they said this is because we're not allowed to watch any other channels as of December of last year. I don't see why this would effect the guide, since we're not watching the guide. Why can't we set the DVR to record shows for every channel we pay for, regardless of whether they are allowed to stream them in the app or not. 

twentw

Scholar

 • 

178 Messages

5分前

Rebooting the gateway worked for me. 

jeremy1069fm

Scholar

 • 

116 Messages

5分前

I rebooted the gateway, followed all instructions. Nothing. I guess this app has simply reached the end for some users. 

JefferMC

ACE - Expert

 • 

29.3K Messages

5分前

Is it possible you've clicked the star or something?

jeremy1069fm

Scholar

 • 

116 Messages

5分前

It seems like everything is simply locked. The guide only shows the premiums. Live TV only shows the premiums. The On Demand section has everything locked, even premiums and non premiums that I'm subscribed to. I can see everything that is stored on the DVR box, however I cannot see the channels that those shows were recorded from in the guide.

In the App Store, I noticed people started complaining about this in the reviews on Thursday of last week. They just released an app update for the first time in long time. I was hopeful this would involve improvements. I was wrong. I tried my other phone (where I didn't update the app yet) just to see if this update is what broke it. It was doing the same thing on the old version of the app as well, so it's not the app itself. It's something physically wrong (or intentionally) with whatever goes into it from the servers. 

(edited)

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.