Our Community Forum will be shutting down on June 27, 2024. Please visit uverse.com for all your U-Verse TV support needs.
gch289's profile

Tutor

 • 

9 Messages

Friday, February 20th, 2015 5:49 AM

U300 to U450 Upgrade takes 9 days?

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I called support and after 40 minutes, the very nice (but not very helpful) gentleman tells me that I just have to wait until February 24 and then the order will be processed and I can activate the receiver and will be upragded to U450. Why would it take 9 days to process an upgrade from one TV package to another? I believe I've done this in the past and it only takes a few minutes. Did the addition of the wireless receiver mess up the order process? Annyoing, but I guess I will wait a few more days to get caught up on Game of Thrones. Smiley Wink

Guru

 • 

921 Messages

9 years ago

IMHO, I think it would be better to upgrade to U-450 on the AT&T website, then order the wireless reciever just in case the reciever messes up the package change.

Expert

 • 

20.4K Messages

9 years ago


@gch289 wrote:

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I called support and after 40 minutes, the very nice (but not very helpful) gentleman tells me that I just have to wait until February 24 and then the order will be processed and I can activate the receiver and will be upragded to U450. Why would it take 9 days to process an upgrade from one TV package to another? I believe I've done this in the past and it only takes a few minutes. Did the addition of the wireless receiver mess up the order process? Annyoing, but I guess I will wait a few more days to get caught up on Game of Thrones. Smiley Wink


Interesting last Sunday I upgraded online from u200 to u300 for a $50 reward card, 3 minutes after I did, it was on my TV.

 

Contact ATT Uverse Care to get quicker results, click the ATT Uverse Care link in my signature, send the PM, explain your u300 to u450 upgrade/wireless receiver situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

 • 

9 Messages

9 years ago

Thanks Chris. I sent them a message and hopfully they can speed things up a bit! 🙂

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.