Tutor
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3 Messages
TV apps not working with uverse
Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
mibrnsurg
Expert
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20.4K Messages
8 years ago
If you haven't read it yet, ATT Uverse Care has responded in many threads that it is a known problem and they are working on it. They suggest using Uverse online to see many of the programs on the apps.
They probably see no need to answer you about this old news, or someone here will notify you like I did. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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lray58
Contributor
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1 Message
8 years ago
Quick, easy workaround, everyone: Just create a new subaccount. Might be annoying to have to login with a different username/password but it can get you up and running in 5 minutes.
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Aurashz
Contributor
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1 Message
8 years ago
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SherryMartin
Contributor
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1 Message
8 years ago
Still a problem in Feb of 2016. The tech told me the problem was with MTV yet ignored my comments regarding cbs and hbo. I got angry and said I wanted to know what the early termination fee was and suddenly my internet was out for 15 minutes.
The uverse site does not have the most recent episodes so that is useless. Time to learn how those streaming devices work.
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rnan49
Contributor
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1 Message
8 years ago
I am trying to watch episodes on Freeform app and at Freeform online and get a 400-1 error. Thoughts
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi @rnan49,
Check out this thread, it may help.
-ATTU-verseCare
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bfspring71
Contributor
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1 Message
8 years ago
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BFayeee
Contributor
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1 Message
8 years ago
I had that happen too... It's because Freeform isn't part of your TV subscription. Makes lots of sense... I know!
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BryanT77
Contributor
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1 Message
7 years ago
So it is my understanding that basically ATT doesn't want us to use the TV Apps through AppleTV but instead wants us to use the ATT U-Verse App? Ive tried logging into several TV apps on my AppleTV and have gotten an error code almost everytime. I have tried logging out and logging back in, unistalling the app, and some other things and nothing has worked. Is this assumption correct?
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Janiceolee
Contributor
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1 Message
7 years ago
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