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hocktom's profile

Mentor

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80 Messages

Friday, May 8th, 2015 10:33 PM

The online program listings now officially useless for any purpose whatsoever

The Uverse online TV listings grid is now completely broken.  To be functional the grid must have three elements visible at once -- (1) the channel numbers, (2) the program listings for those channels, and (3) the timeline.  In other words, the intersection of these three elements might show that (1) NBC is showing (2) Nightly News at (3) 5:30 PM .  For that to work, the timeline must remain fixed on top while you scroll down to reveal more channels, and you must be able to advance the timeline by scrolling to the right (or vice-versa) to see later programs.  It no longer does that.  The timeline is no longer fixed but scrolls with the program listings and so disappears off the top of the screen when you start moving down.  So almost as soon as you start scrolling, you no longer can see times at all, rendering the whole thing utterly useless.  It's pathetic.

 

uverse_guide_screenshot_050815.png

 

 

1 Attachment

Expert

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20.4K Messages

9 years ago

@hocktom Probably changed w/this automatic sign-in I just encountered. 

 

Click the ATT Customer Care link in my signature, send the PM, explain your online programs situation, link your post.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Mentor

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80 Messages

9 years ago

Thanks, I have done as you suggested.  Let's hope this time the results are better than they were with the calendar, which remains broken and still will not provide email alerts (reported at the first of 2015).

Expert

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20.4K Messages

9 years ago


@hocktom wrote:

Thanks, I have done as you suggested.  Let's hope this time the results are better than they were with the calendar, which remains broken and still will not provide email alerts (reported at the first of 2015).


They don't do any email support anymore.  Suggest you go to gmail and use the google calendar, works great.   Forward all your ATT/Yahoo email to the gmail account. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Mentor

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80 Messages

9 years ago

I appreciate your willingness to help, and I thank you for the first honest answer I've gotten to this query in five months, but your remedy is just sad.

Mentor

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80 Messages

9 years ago

Five days and no reply to the PM and no change in the online program listings.  It's still broken and totally useless.  I guess I can forget programming my DVR from a remote computer just like I can forget using my ATT/Yahoo email calendar.  Thanks.

Tutor

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11 Messages

9 years ago

They (AT&T) just don't care.  I suspect there's someone in the management team that would care but I wonder if they even know they have a problem?

Mentor

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80 Messages

9 years ago

I've had a repair ticket for more than a week now.  No response.  Other threads are also appearing about this problem.  Do you think it's possible that AT&T actually thinks the guide can work the way it is?  Have they ever seen another guide?  Do they use it themselves?  How dense are they?

Contributor

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2 Messages

9 years ago

I have reported this issue on chat support twice and am told they are "working on it" and I'll get a notification when it is fixed. I guess it isn't a really high priority.

Expert

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20.4K Messages

9 years ago


@hocktom wrote:

I've had a repair ticket for more than a week now.  No response.  Other threads are also appearing about this problem.  Do you think it's possible that AT&T actually thinks the guide can work the way it is?  Have they ever seen another guide?  Do they use it themselves?  How dense are they?


They probably have to wade through 10,000s of lines of code to try and find what is happening and what will happen when they change it to the correct operation.   This is not an overnight repair. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Mentor

 • 

80 Messages

9 years ago



They probably have to wade through 10,000s of lines of code to try and find what is happening and what will happen when they change it to the correct operation.   This is not an overnight repair. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


I've got a much simpler solution -- roll back the guide to the last version that actually worked, and, before rolling out another new and "improved" version, make sure the shiny new feature doesn't trash the basic operation of the guide.  It doesn't help to make it more convenient to access a guide that doesn't work.  And it's hard to tell if it works if you don't test it -- properly. Those thousands of lines of code should never have gone live in the first place.

 

Even more importantly, if AT&T recognized a problem from the outset, they should have put a sign on it.  Why do I and a dozen other users have to spend hours trying to get someone to acknowledge that there IS a problem? I've spent two or three hours on this cr@p.  What would happen if we didn't complain?.

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