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hocktom
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Helpful 1

Mentor

 • 

80 Messages

Thursday, September 29th, 2011 4:03 PM

Smithsonian HD and Guide

I have U-450 with no premium HD.  I've been getting 1118 Smithsonian HD for months.  The problem is that it will not show up in my onscreen guide.  I can see 118 but not 1118.  However, it DOES show up in the Yahoo online guide; I even have it selected as a favorite there.  It also used to show up in the 'Channel Shortcuts' menu under 'News and Information' (which is how I discovered I had it), but I don't think it does anymore.  Besides I prefer to use my favorites list for everyday surfing.  I can tune the channel and set up recordings by using the PnP surfing feature, or I can schedule recordings through the Yahoo online guide.  While on 1118, if I hit the guide button, the guide starts on the nearest channel (Discovery HD I think).  A friend who lives about a half mile away had Uverse installed about a month ago, and his guide does show 1118.   What's the deal, and how do I get this fixed?

Accepted Solution

Official Solution

texasguy37

Expert

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14.5K Messages

11 years ago

I'll ask again, did you check to see if the channel is hidden?

texasguy37

Expert

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14.5K Messages

11 years ago

I would be curious to know if anyone else who has U300 or above without the HD Premium Tier Package is still receiving Smithsonian Channel HD (channel 1118).

jbdet313

Guru

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650 Messages

11 years ago

I have U300 with HD, but not the HD Premium Tier, and 1118 comes in just fine. Sorta like how Lifetime Real Women on channel 364 is supposedly the only non-sports/HBO pack channel you can't get with U300 (according to everything online, printed, and on the Account Manager), yet I've had it from day one. Not that I've watched it, but it's there.

As to why it doesn't come up on the EPG, can't see why it's not there in full-length mode.

texasguy37

Expert

 • 

14.5K Messages

11 years ago


@hocktom wrote:

 

I have U-450 with no premium HD.  I've been getting 1118 Smithsonian HD for months.  The problem is that it will not show up in my onscreen guide.  I can see 118 but not 1118.  However, it DOES show up in the Yahoo online guide; I even have it selected as a favorite there.  It also used to show up in the 'Channel Shortcuts' menu under 'News and Information' (which is how I discovered I had it), but I don't think it does anymore.  Besides I prefer to use my favorites list for everyday surfing.  I can tune the channel and set up recordings by using the PnP surfing feature, or I can schedule recordings through the Yahoo online guide.  While on 1118, if I hit the guide button, the guide starts on the nearest channel (Discovery HD I think).  A friend who lives about a half mile away had Uverse installed about a month ago, and his guide does show 1118.   What's the deal, and how do I get this fixed?


Check to see if the channel has been hidden. (MENU --> Options --> Channel Options --> Hide Channels)

 

If the channel has not been hidden, try rebooting your DVR/STB.

chuckbuck

Scholar

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182 Messages

11 years ago

I also have the U-300 and i get 1118 just fine.  I dont watch it much, but i have had no problem getting it.

kryptonite

Professor

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2K Messages

11 years ago

118 is available with U-300. As per every other channel with an HD equivalent, if you get that appropriate SD channel and have your "HD tier" activated, you should be able to get it in HD, right?

Last I checked, 118/1118 worked like this:
118 - You can get this with U-300 or U-450
1118 - You can get this with U-300 plus HD, U-450, or HD Prem Tier.

I have the U-200 with HD and HD Prem Tier. I get 1118, but not 118. When I drop HD Prem Tier, I lose 1118. If I were to upgrade to U-300 on that same day, then i'd re-gain 1118 as part of the U-300 plus HD.

 

 

Texasguy might be right. It may be changed...I think I heard that a while ago, but forget what the current situation is.

 

 

I *do* know that the day I drop my HD Prem Tier, I lose 1118.

Scholar

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254 Messages

11 years ago

Sounds like he needs to reboot his STB and gateway.

 

DPR

hocktom

Mentor

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80 Messages

11 years ago

------------------------------------------------------------------------------

Sounds like he needs to reboot his STB and gateway.

------------------------------------------------------------------------------

 

Both have been rebooted several times during this period (mostly by power outages, but what's the difference?).  As I said, one of my best friends just had the identical U-450 package installed, and 1118 appears on his onscreen guide, and it appears on my WRA guide, and I can schedule recordings that show up in the onscreen list. It's very frustrating because I like the channel, and this situation means I have to remember to periodically check what's on it manually.

texasguy37

Expert

 • 

14.5K Messages

11 years ago


@hocktom wrote:

------------------------------------------------------------------------------

Sounds like he needs to reboot his STB and gateway.

------------------------------------------------------------------------------

 

Both have been rebooted several times during this period (mostly by power outages, but what's the difference?).  As I said, one of my best friends just had the identical U-450 package installed, and 1118 appears on his onscreen guide, and it appears on my WRA guide, and I can schedule recordings that show up in the onscreen list. It's very frustrating because I like the channel, and this situation means I have to remember to periodically check what's on it manually.


Did you check to see if the channel has been hidden?

hocktom

Mentor

 • 

80 Messages

11 years ago

I just got off the phone with support (and was looking at the channel lineup after spending 15 minutes to find it).  They say 1118 is NOT supposed to be available without HD premium, and they insisted that my friend should not be able to access it through his guide if he only has U-450.  Anyway, I let them give me a six-month promo deal that gave me HDP and lowered my overall bill.  When that expires, I'll just try to renegotiate.  I'd suggest anyone else getting this channel without HDP not rock the boat.

 

Thanks to everyone for your help

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