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hocktom's profile

Mentor

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80 Messages

Monday, January 3rd, 2022 3:49 PM

Picture-in-picture no longer working in Guide or Favorites list

When I open the guide, I can see a PIP image for the channel I'm currently on, but when I move to other channels I just see a black screen instead of a picture (while I am in the column for the current time, not a later time).  If I select a channel I am not subscribed to, I do see the not-subscribed icon, so I can tell whether I have a particular channel or not, but I should also see live images when I surf across channels I do have.

Community Support

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232.1K Messages

2 years ago

Hi, hocktom.

 

Let us know if the PiP issue gets resolved after you try the troubleshooting steps we suggested in your other thread.

 

Aminah, AT&T Community Specialist

Mentor

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80 Messages

2 years ago

After seeing the other recommendation, I was hoping that technique might resolve both issues.

Mentor

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80 Messages

2 years ago

Sorry to take so long, but I completed the extreme power cycle, and although I never saw a gear-wheel icon the PIP was working again normally after the restart.

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