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Locohead1's profile

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Thursday, May 4th, 2023 11:54 PM

Picture badly pixelated

Two to three times per week, the U-verse picture gets badly pixelated exactly at 6:30 PM EST on all channels and lasts for about 20 to 25 minutes. I have tried to research but can't find a solution. The picture gets frozen in the pixelated squares and it progresses very slowly, but doesn't have any type of a normal picture. I have replaced the TV/DVR set top box on multiple occasions but there was no change.

Anyone have any suggestions? 

ACE - Professor


7.4K Messages

7 months ago

I'd suggest putting Ethernet wire from your gateway to your DVR.

Freezing/pixelation can be a sign of degraded coax.

Your next step would probably to be to replace the gateway, followed by a tech visit. Some older gateways can't support ethernet...when I went from coax to ethernet a few years ago, my old gateway got replaced as a side effect.


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