knbj12's profile

New Member

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5 Messages

Mon, Jun 13, 2022 4:24 PM

Outage

What the (Edited per community guidelines) is going on over here?  My zip code 77096 is having issues with internet, & tv since last week.

ACE - Professor

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6.4K Messages

4 m مضت

Unplug all boxes.

Plug gateway (modem) back in and wait for lights to go normal.

If you have a WAP, plug that back in too.

Plug DVR back in and wait for normal operations.

Plug receivers back in and wait for normal operations.

If still wonky, call 800-288-2020 and ask for tech support.

New Member

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5 Messages

4 m مضت

Yeah right.  That’s not helping the many others in my area who are also having problems.  The problem is widespread & AT&T needs to fix it in their equipment. 

ACE - Professor

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6.4K Messages

4 m مضت

They may not know there's a problem if nobody calls in.

ATTHelp

Community Support

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200.6K Messages

4 m مضت

Let's get your internet working better, @knbj12

 

We recommend following the steps provided by @baseballisback to see if it improves your service quality.

 

You may also want to check out our guide on optimizing your internet speed.

 

If you're still experiencing this after troubleshooting, you may want to check to see if there are service disruptions in your area.

 

Please let us know if this helps! If it doesn't, we'll need some more information. Is your service completely out or just experiencing slow speeds? Is it intermittent? These questions will help us address your internet and TV concerns more effectively. 

 

Raiden, AT&T Community Specialist 

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