Andrewo's profile

Contributor

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1 Message

Mon, Nov 20, 2017 8:11 PM

Closed

Null video

Trying to view a show on AMC app. Successfully logged in with my account. Go to load video and it says unable to play video null. Is there a fix?

ATTHelp

Community Support

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200.3K Messages

5年前

@Andrewo Thank you for reaching out to us. Unfortunatley the AMC app is a third party app. I can recommend you uninstalling the app and reinstalling to see if that helps. Ensure the app is up to date. Also clear the cache in your phone settings under the Apps Section. If that doesnt resolve the issue, Then they are having issues on their end with streaming the show on their end. I would reach out to the company that made the AMC app. We have no control over third party apps. If you have any other questions or concerns please private messages us @AT&TCares with your concern and account information.


Thank you for your time,


DylanK

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