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Dlj2175's profile

New Member

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2 Messages

Wed, Aug 3, 2022 1:44 AM

My TV keeps lagging

When I'm watching TV it keeps pausing and lagging.

ACE - Professor

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6.4K Messages

2 m مضت

Is this U-Verse?

Unplug all U-Verse equipment.

Plug the gateway back in and wait for normal operations.

Plug the WAP back in and wait for normal operations.

Plug the DVR back in and wait for normal operations.

Plug other receivers back in and wait for normal operations.

If it still is wonky, call 800-288-2020 and ask for AT&T technical support.

New Member

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2 Messages

2 m مضت

Thank you, I will try that. I  have rebooted several times and it works temporarily and then goes back.

ACE - Professor

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6.4K Messages

2 m مضت

Keep in mind that the "whole home reboot" is different from just rebooting one device.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello @Dlj2175! We understand how important our U-Verse TV services can be to you, and we're here to help stop the lagging!

 

Thank you @baseballisback for providing great and reliable information.

 

What is your current upload and download speed? Are you experiencing this issue with any other devices?  We recommend you check your internet speed, lagging is likely caused by slow speeds.

 

Please reach back out and let us know the outcome. Thank you for contacting the AT&T Community Forums.

 

Shakendra, AT&T Community Specialist

ACE - Professor

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6.4K Messages

2 m مضت

Internet speed is totally (mostly) irrelevant to U-Verse TV, right @skeeterintexas ?

Once again, it looks like a whiff from ATTHelp.

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