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deewaugh's profile
deewaugh
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Teacher

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18 Messages

Tue, Nov 18, 2014 12:12 AM

Local Channels are out

I live in the Lawrenceville, GA area and all the local channels are not working (get error message "TV signal has been lost".)  Other channels are working just fine.  Anyone else having this problem?  Any idea when it will be resolved?

 

Thanks for any info you can share,   Dee

Official Solution

Community Support

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6.7K Messages

8年前

Hi,

 

Thank you for taking the time to make us aware of the issue. We have worked with our technicians and the services should be restored soon if not already.

 

-David T

Community Support

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6.7K Messages

8年前

Hi @deewaugh,

 

Thank you for providing us this information. We are investigating issue and are working towards getting this fixed.

 

-David T

Contributor

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1 Message

8年前

Yep, Channels 2-69 are out....

I've had a lot of lost signals, lately.

Contributor

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1 Message

8年前

Me too! But still a lot better than Direct TV that used to degrade on all channels during heavy overcasts/rain.  

deewaugh

Teacher

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18 Messages

8年前

Thanks, it's helpful to know it's not just me.  Have you heard anything about when the problem might be fixed?

Contributor

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3 Messages

8年前

Local channels out in Decatur, GA also.  Looks like they are out all over the metro area. 

Contributor

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1 Message

8年前

Having the same issue in Dunwoody... All local channels both Standard Def and High Def are "out"...  Any ETR?

Contributor

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3 Messages

8年前

Local channels back on now.

tom75

Teacher

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22 Messages

8年前

I am having the same issues in Suwanee GA. It is a local system problem and we will be lucky if it is ever fixed. For the last hour and a half I 've been attempting to use their 'self-help' programs. They are as useless as their service. I have tried to use on line chat and I have been on-line for  an hour. and I have yet to connect with a chat person. You can't contact them because you can't get a unit that is open after 7:PM local time.

 

D--n them. I have a chocve between Charter, DirectTV and Dish. I don't have to put up with this c**p and I'm not.

 

So long U-Verse.

 

Tom

deewaugh

Teacher

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18 Messages

8年前

Thanks David.  My channels are back now.  As someone else mentioned, I've seen more "glitches" in my TV service today than any other time since I've had this service.  Hopefully it's all now resolved!

Contributor

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1 Message

8年前

I live in mid-Michigan and my U-Verse goes out, on all channels, EVERY night between 9pm - 9:30pm!  Tonight it went out at 8:40pm and was out for 10 minutes.  These outages are getting old, which is the reason I have signed onto this site and am now visiting this community board.  I have called AT&T Technical Support on numerous occassions and two months ago they sent a technician to my home and switched out my receiver.  They now say it is fixed.  It's not fixed.  It still goes out every night.  You are all fortunate that your outage is intermittent.  My outage is nightly.

JefferMC

ACE - Expert

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29.3K Messages

8年前


@JLW571 wrote:

I live in mid-Michigan and my U-Verse goes out, on all channels, EVERY night between 9pm - 9:30pm!  Tonight it went out at 8:40pm and was out for 10 minutes.  These outages are getting old, which is the reason I have signed onto this site and am now visiting this community board.  I have called AT&T Technical Support on numerous occassions and two months ago they sent a technician to my home and switched out my receiver.  They now say it is fixed.  It's not fixed.  It still goes out every night.  You are all fortunate that your outage is intermittent.  My outage is nightly.


@JLW571 , it sounds like you have a different problem.  He had an area-wide VHO issue with local channels.  You probably have a line issue.  Therefore, I'd suggest that you  click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your problems with TV going out. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

deewaugh

Teacher

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18 Messages

8年前

I'm sorry JLW that your experience has been that bad.  That's the kind of experience I had with DirecTV (who tried as hard as they could to fix it), so I changed to Uverse and it has been great until today.  And it was fixed in short order today, so I give them credit for that.

deewaugh

Teacher

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18 Messages

8年前


@tom75 wrote:

I am having the same issues in Suwanee GA. It is a local system problem and we will be lucky if it is ever fixed. For the last hour and a half I 've been attempting to use their 'self-help' programs. They are as useless as their service. I have tried to use on line chat and I have been on-line for  an hour. and I have yet to connect with a chat person. You can't contact them because you can't get a unit that is open after 7:PM local time.

 

D--n them. I have a chocve between Charter, DirectTV and Dish. I don't have to put up with this c**p and I'm not.

 

So long U-Verse.

 

Tom


Dang Tom, so sorry your experience was bad.  When I used the help section it let me know there might be a local problem.  So I came to the message area.  The tech that saw my post got on it and it was fixed within about 20 mins.  I call that good customer service.  

Community Support

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6.7K Messages

8年前

Hi @tom75,

 

I am so sorry about the issues you are having with your service, but we will be glad to help. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the envelope.png at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

 

-David T

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