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New Member

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3 Messages

Wed, Mar 18, 2020 11:46 PM

HGTV channel on ROKU not working

I am unable to access all the locked content on this channel on my ROKU even though I have access to this channel as part of my paid subscription. I login through the app authenticate the provider, I get signed in just fine but then I can’t access any episodes. Has anyone else experienced this? How can I fix it?

ATTHelp

Community Support

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200.5K Messages

3 y مضت

Let's see if we can get you back to watching your shows, @D_N.

 

We suggest that you uninstall and reinstall the HGTV app on your roku to make sure that there are no current updates that you have missed.

 

If there are no updates, you can reboot your gateway and then reboot your receivers which will reinitialize everything.

 

Let us know if this works.

 

Marc, AT&T Community Specialist

New Member

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3 Messages

thanks for your response but no, rebooting the gateway did not fix my problem.

ATTHelp

Community Support

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200.5K Messages

@D_N.

 

Since troubleshooting on our side didn't solve it, we'd recommend getting in touch with their support team for further assistance.

 

If you have any further questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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23.2K Messages

3 y مضت

I can confirm that HGTV GO is working on Roku.

You might try un-installing the app and re-installing. If that doesn't work, call Roku.

New Member

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3 Messages

I did call ROKU, they said the trouble must be with my TV provider. I also tried uninstalling and reinstalling the channel on ROKU as well as logging in and out several times to no avail. There has to be some way to fix this it was working just fine until about a week ago now none of my channels allow me to access locked content I should have access to with my Uverse subscription.

ACE - Expert

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23.2K Messages

@D_N You can reset your Roku. Directions are HERE There are also instructions on the ROKU website

(edited)

It's weird being the same age as old people.  😊

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ATTHelp

Community Support

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200.5K Messages

@D_N.

 

Have you tried resetting your password? This will help resend the authorizations to your credentials. The email password is the same one that you use to login to your account.

 

We do not have control of what content they put on their app.

 

Let us know if this works.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 m مضت

I’m getting a 403 error 

ATTHelp

Community Support

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200.5K Messages

2 m مضت

Here to help with your Roku, @Dfishing32.

 

It's great to hear that you have been troubleshooting on your own.

 

We recommend that you try resetting your Roku device, to help re-sync your apps.

 

Thanks you to our ACE, @skeeterintexas, for the help.

 

Let us know if this helps.

 

Latoya, AT&T Community Specialist

 

 

 

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