Tutor
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11 Messages
HBO Go won't work on Smart TV at night
I own a Samsung smart TV and have the HBO Go App downloaded on it. I am a paying subscriber to HBO through ATT Uverse. I can only login and use my HBO Go App during the day. If it's too late at night, the App does not allow me to login and tells me the service is temporarily unavailable. It happens consistently and regularly. I have deleted, reinstalled the app, logged in earlier in the day then returned later, it it still prompts me to login again and then tells me the app is unavailable.
It seems AT&T Uverse has a lot of issues with the HBO Go App, whether it is being used in or out of the home.
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @TJCarpenterWHB,
I am so sorry about the issues you are having with your HBOGo service, but we will be glad to help. With the HBOGo service, are you able to access it via any other device, when the Smart TV is not working, such as a computer or cell phone. If so, then we know that your HBOGo subscription is working perfectly fine with AT&T and it may be the TV having issues connecting. If wireless, try connecting it hard wired and seeing if that helps.
Let us know how it goes,
David T
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bgutone
Contributor
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1 Message
9 years ago
I am having a slightly different issue. I can log into my account and see that I have every premium channel offered not one app will recognize me and allow me to watch any streaming content. Have call CS reached out on SM and here and no one can tell me why this is happening.
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toddrene
Contributor
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1 Message
8 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @toddrene,
We are sorry for your inconvenience with your subscription. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the
In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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