Community Support
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6.7K Messages
HBO Go, Watch ESPN, and other TV Apps Error Message
Error message when signing on to HBO Go, Watch ESPN, Showtime, and other 3rd party streaming applications:
- "It is not possible to sign in at this time. Please try again later."
- "User Not Authorized"
- "Primary Account Not Yet Registered"
In order to stream content from Uverse.com or Apps like HBO or ESPN, you must be subscribed to U-verse TV service and have the corresponding package. Internet only packages do not have streaming options.
Are you subscribed U-verse TV and streaming service is not working?
Make sure you are using your Member ID. It is the att.net email address you created when you were installed. It is the same one used to log into your account at att.com. If you do not know your Member ID, you can find it here.
- Uninstall and reinstall the app.
- Make sure you have the latest Firmware on your device.
- There is a limit on how many devices can be logged in. You can find more information about the Mobile App here.
- ***If your phone has been jail broken or unlocked, the app may not work and lead to issues.***
- Make sure you have the latest version of the browser
- Try another browser
- Delete Cache and Cookies
If you have a subscription and the above did not resolve the trouble, please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, UserID, and phone number.
Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
dots1234
Contributor
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3 Messages
8 years ago
This still does not work for me. I get the same "HBO GO login is temporarily not available on this device. Please try again later. We apologize for the inconvenience." I have uninstalled and reinstalled the app twice, other providers login screens will come up, but not uverse. Need this fixed asap!
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @dots1234,
We're sorry about the inconvenience with the TV apps. We'd be glad to help you resolve
this. Please provide us your account number along with some contact details.
Thanks,
ATTU-verseCare
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dots1234
Contributor
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3 Messages
8 years ago
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Ashley.0567
Contributor
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1 Message
8 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @Ashley.0567,
We have received your private message and look forward to working with you to get this corrected.
ATTU-verseCare
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uwwrunner
Contributor
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3 Messages
8 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @uwwrunner,
We are sorry for your inconvenience with the TV app. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the
In the meantime, let me know if you have any other questions or concerns!
-ATTU-verseCare
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CLE_Fan
Tutor
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4 Messages
8 years ago
Hello,
I am having problems logging into HBO GO and Max GO on any of my Android mobile devices.
- I select "Login" and choose AT&T Uverse as the provider. Instead of the AT&T logon, I immediately receive error "HBO GO login is temporarily not available on this device. Please try again later. We apologize for the inconvenience."
- If I select any other provider, I receive the provider login prompt as expected.
- I am able to login to HBO/Max GO and use the service on any PC.
- I have tried on 4 different Android devices (Android 4.2 through 5.1), on WiFi (TWC internet) and on Verizon LTE - same results.
- I have cleared the cache/data, and uninstalled/reinstalled the HBO/Max GO apps on all devices to no avail.
- Other services I pay for (WatchESPN, Fox Sports Go, BTN2Go, SHO Anytime, Encore/Starz, etc.) all login and work without issue on my Android devices.
This appears to be a problem with the AT&T provider logon redirect within the HBO/Max Go Android apps.
Please help!
Screenshot of the error on my Motorola DROID Turbo (Android 5.1):
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hello @CLE_Fan,
We are sorry for your inconvenience with the HBOGo login. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the
In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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Twisted899
Contributor
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1 Message
8 years ago
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