sundance1028's profile

Tutor

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6 Messages

Thursday, February 6th, 2014 1:04 AM

HBO Go login

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?

Contributor

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1 Message

8 years ago

Am having the same iasue. I do have both HBO and Showtime, but both hbogo.com and showtimeanytime.com say I do not have them as part of my current subscription. Can someone from AT&T please help?

 

"It appears that your AT&T U-verse subscription does not include HBO. "

Contributor

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1 Message

8 years ago

I am receiving the same "Service Error" message saying that my uverse subscription does not include HBO, but I pay for it every month. It's done this for several months. Help!

Community Support

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6.7K Messages

8 years ago

Hey @cairnsl, we have received your private message and look forward to working with you to get this corrected.

-ATTU-verseCare

Contributor

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1 Message

8 years ago

I'm receiving an "unhandled exception" message when trying to login to hbogo.com. Also receiving message on my PS3 that my subscription doesn't invlude hbo. Everything was working fine earlier today. Really frustrating.

Community Support

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6.7K Messages

8 years ago

Hi @AMLNO3,

 

We're sorry about the inconvenience with the TV apps. We'd be glad to help you resolve this. Please provide us your 9 digit U-verse account number along with some contact details (name, phone number). We may need more information to be able to take any action within our systems.

 

Thanks,
ATTU-verseCare

Contributor

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2 Messages

8 years ago

change your att password, log off att, log back on, then log on to hbogo.com.

Contributor

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1 Message

7 years ago

@ATTU-verseCare Hi! I have spoken to at minium 15 different ATT "Specialists" on why I cannot access HBO Go and they were all less than helpful. So, now I have subscribed to this forum as suggested by my most recent customer service experience.

 

I am subscribed to HBO and pay $16 a month to have HBO. As far as I know, that is the only requirement I have to fulfill to be able to have access to HBOGO. Long story short I have tried every possible troubleshooting method and still get the same error message telling me my UVERSE Subscription does not include HBO. Yes I am using the correct log in info. No I cant create a new HBO GO Account because you have to use your UVERSE credentials. Yes I have cleared my histories cookies everything possible. Yes I have tried logging in on about 10 different devices and still get the same error message. I am starting to wonder if there is anyone employed by ATT who knows absolutely anything about HBO GO and how it communicates with your UVERSE subscription. 

 

Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please contact AT&T at 800-ATT-2020 or visit http://www.att.com/uverse. If you would like to sign up for HBO, you can do so directly from your television by going to channel 9910 and following the instructions. You may also call AT&T directly at 800-ATT-2020 or visit http://www.att.com/olam.

Contributor

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1 Message

7 years ago

I cannot get my AT&T account to work on any TV streaming app. It has been a YEAR!! That I have had this problem. I've installed and redone this time again like they always say to do. I have called in and AT&T would reset something so I could log in. But as soon as my login time would expire. I would have the same problem all over again. They still haven't really fixed the problems. So tired of this!!!

Contributor

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1 Message

7 years ago

I am getting the same error message.  I was just told that it was a Yahoo login problem because att.net emails are part of Yahoo.  This is after I spent multiple hours over the past week on the phone with ATT trying to get help.  I was told to try again in 5-7 days as they are aware of the problem and their engineers are working on it - however, they don't know how long it will take the engineers to figure out a solution to the problem.  At this point, I am ready to switch providers.  It appears that this problem has existed for a few years now based on these threads.

Contributor

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1 Message

7 years ago

Bundling my DirecTV with ATT was the worst decision I ever made. I have had chronic problems with getting access to channels I faithfully pay for every month. I got so frustrated that I went to ATT and asked them to un-bundle my service. The first rep I talked to told me she couldn't help me so she gave me another number to call (ATT can't warm transfer apparently). So I called the number and spoke with a rep there who told me she couldn't help me and gave me the number I called originally. See their system works well, I still don't have the service I pay for and nobody can help me. 

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