Freezing Issues with Channels
I recently lost an old Pace IPH8010 DVR box (would no longer power on) and got it replaced with an ARRIS VIP2262. Since installing it, I've been having issues where the channels would freeze/pixelate. Some days far worse than others. I am wondering if this is a new STB issue or maybe something else. Has anybody experienced this issue and have a known fix? I've tried a whole house reboot three times. No luck. We spoke to a tech and they had us replace the gateway. Did that and we are still experiencing the freezing.
We have never had this issue before in my previous 8 yrs of using Uverse, so I am leaning towards this new box being the problem. Any thoughts, guys?