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M

New Member

 • 

4 Messages

Fri, Jul 1, 2022 12:15 AM

Failed to load resource error

Local weather, search, and on demand all the show the error "failed to load resource" with uverse tv.  I have power cycled the receiver and unplugged and replugged the power 3 times and still have the same issue 

ATTHelp

Community Support

 • 

196.3K Messages

2分前

We're here to assist with your U-Verse receiver, @mc7791!

 

Thank you for letting us know what troubleshooting you've attempted so far.

 

Have your restarted your gateway? Doing this can correct any connection issues causing this error to occur. You can take these steps to do so: 

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Can you also let us know if you are experiencing any connection issues with any other devices on your home network? This will be able to pinpoint if it's something with your receiver or your internet as a whole.

 

We look forward to hearing from you!

 

CalebP, AT&T Community Specialist 

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